Service Quality Lead

Ready to take charge of elevating service quality across the North & West, Central and East regions? Join Vestas as a Service Quality Lead, spearheading strategic initiatives, advising on quality metrics, and ensuring standardized best practices. If you're a proficient quality expert with an enthusiasm for excellence, apply now to make your mark!

Power Solutions & Vestas Quality > Service Quality > Regional Service Quality NCE

NCE Service Quality is responsible for supporting the regional Onshore Service organization for North & West, Central and East in achieving and maintaining Quality performance by ensuring quality is established on the regional Service sites.

The focus areas are Cost of Poor-Quality reduction, NC process deployment and standardization, LPF and LD's reduction, and ensuring standardized best practices are applied during Service.

Responsibilities

• Guiding, defining and implementing strategic quality initiatives in sub-regional Onshore Service organization
• Advise sub-regional Service businesses on their quality metrics, while providing recommendations for improvement
• Ensure quality performance is understood by sub-regional Service
• Sub-regional Service point of contact for Quality, including escalation of compliance issues
• Support sharing of best practices in sub-regional Service through knowledge transfer across the value chain

Qualifications

• Master's / Bachelor's Degree in Engineering or equivalent and at least 5 years of experience in Quality
• Certified Six Sigma Green Belt/Black Belt Practitioner
• Certified ISO 9001:2015 Quality Management System (QMS) Lead Auditor

Competencies

• Good communication, coordination and stakeholder management skills, perseverance and the ability to see business rationally in a quality context.
• Expertise and understanding of Service quality processes, experience with data analysis and knowledge of relevant tools and methodologies, monitoring of results and implementing solutions
• Fluent in English

What We Offer
Great working environment, a multi-national team, and the possibility to take a leading role in supporting the quality journey in regional Service.

Additional Information
Anticipated travel for this position is expected to be around 30% per year.

The primary work location is Copenhagen, Denmark, but it can also be located anywhere within Europe, with a preference for the Central European Time (CET) zone.

We will review applications on an ongoing basis. We can withdraw from the job and reserve the right to do so at any time, including before the advertised closing date.

For more information, please contact Ruggero Summo, Head of Regional Service Quality, NCE, at +393387813149.

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About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 173 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.
With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future.
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.