Sales Professional - SoHo, New York

Requisition ID 1586 - Posted - United States - Retail / Service - Associate - New York City, United States

Join our team of highly skilled sales professionals to elevate and grow Bang & Olufsen’s key store in SoHo, New York.

Your mission
As our new Sales Professional, you will join the established team in our SoHo flagship store and showroom. Your mission is to uphold high levels of customer service standards whilst selling the company’s full range of products and services to achieve and exceed individual sales targets.

More specifically, you will:

• Be the expert on all product and sales details, pricing information, brand awareness, brand history, delivery details, and other customer requirements.
• Understand and practice the processes of solution selling. These techniques and skills are to be continually used to maximise all opportunities for upselling and add-on selling with both new and existing clients.
• Deliver impeccable luxury customer service before, during and after the sale, creating a good customer rapport and long-term loyalty.
• Professional levels of personal presentation with a confident ability to demonstrate showroom products.
• Ensure professional and knowledgeable management of all customer queries taking responsibility to see the query through to a satisfactory conclusion.
• Maintain awareness of new product developments, new company initiatives, and all promotional activity.
• Ensure that the required level of Customer satisfaction is achieved through full use of CRM System
• Ensure products as directed by the line manager ensuring all promotional materials are in place within the correct timescales.
• Take part in training and development, to expand your professional skillset and knowledge.
• Attend customer events from time to time either in the evening or at weekends.
• Attend site surveys and home demonstrations as required including before and after normal working hours if necessary.

What you bring
We seek someone who can demonstrate an interest for sound, aesthetics, and high-end designer products. Someone with an understanding and appreciation of the product quality, who can convey this to our customers. We are seeking someone who has experience within a luxury or premium goods brand, from a store environment, although the right mindset and enthusiasm for retail are just as relevant. Familiarity with high-end electronics and the Bang & Olufsen brand is a great plus.

Furthermore, you:

• Experienced in generating sales leads and growing a pipeline of business
• Are gregarious, outgoing and have the desire to give great customer service.
• Possess great team spirit and a collaborative attitude.
• Can identify customer requirements, meet their needs, and maximize sales, using all the resources available.
• Enjoy representing a high-end brand, high service level, and comfortable with smart dressing.
• Experience in the luxury brand/high-end lifestyle sectors, or have solution selling experience.
• Fluency in English is mandatory, second languages are beneficial

Ready to join the most desired audio brand in the world?
Then submit your cv and application in English by pressing the apply button. Applications are assessed continuously, so please apply as soon as possible and no later than 30th April 2024.

If you want to know more about the position, you are welcome to contact our Talent Acquisition Specialist, Grant Stevens-Bulmer on [email protected]. Please do not send your cv and application to this e-mail directly as these will not be taken into consideration.

Read more about our recruitment process and explore your career opportunities within Bang & Olufsen here.

Bang & Olufsen,for nearly 100 years, has developed luxury audio products that change moods and inspire minds. With offices in Denmark (headquartered in Struer) and the rest of the world, Bang & Olufsen is determined to create products that push the boundaries of audio technology. To this day, every product is still characterized by the unique combination of beautiful sound, timeless design and unrivalled craftmanship.