Senior Project Manager (CRM)

Mar 5, 2024

If you are looking for the tech-centric realm of marketing, where data, automation, and personalization drive your passion, then this role may be tailor-made for you!
Embrace an exciting journey at VML MAP as a Senior Project Manager, working in an international environment, with people from all over the world with expertise in Loyalty, Personalization and CRM at scale.

What will your day look like?
In the role you'll oversee pivotal client projects for one of the world's most renowned brands, ensuring timely delivery, adherence to budget, and impeccable quality. You'll wield expertise in CRM, managing projects with numerous stakeholders, both internally and externally.

More specifically, your tasks include:
• Managing the client relationship and expectations excellently.
• Developing project scopes, plans, and budgets.
• Producing high-quality presentations for internal and client meetings.
• Managing projects, which includes securing progress across different departments, and ensuring deliverables on time and within budget while proactively ensuring that obstacles are mitigated, and project risks are minimized.
• Being a daily sparring partner to your colleagues.

Who are you going to work with?
You will be the linchpin in a network of closely coordinated Project Managers, User Experience Strategists, Developers and Data Analysts. Your team at VML MAP has decades of collective experience in the field and will closely collaborate with you on the projects. Comprising Client Partners, Project Managers, People Managers, and more, your team is a well-versed group of expertise.

What do you bring to the table?
We encourage individuals with strong CRM expertise, who are looking to take on a Project Manager role, to apply. If you have extensive experience working with CRM, Experience strategy, Analytics and Insights for large quantities of customer data or similar, you may be the perfect fit!
You are pro-active and service minded, with a strong stakeholder management skillset. You work to deliver the best possible outcome and is motivated by any challenges that arise. As you will be managing several projects simultaneously, you are an organized person who can keep perspective while showing great attention to detail.

For this role, we expect you to have:
• Extensive experience as a Project Manager OR expertise working with CRM at scale.
• Experience working with data, technical projects, and marketing automation platforms.
• Experience from either large international companies, or an agency or consultancy, with global companies being your primary clients.
• Experience with MarTech.
• Excellent stakeholder management skills.
• The competence, confidence, and self-discipline to manage deadlines, estimates, and budgets excellently.
• Great communication skills in English.

A leader in personalized customer experiences
VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.

A global network
We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences.

At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization—creators, doers, innovators, makers, and thinkers—who drive not just marketing, but meaningful experiences that resonate in every action and interaction.

For more information, please visit our website, and follow us on our social channels via Instagram and LinkedIn.

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