Field Technical Support Engineer

Company Overview
At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview
The new Field Engineer will be a part of the System Support team in Denmark at our office in Glostrup. The support team consists of a wide range of system experts working closely together in order to solve any customer issues in a timely matter, helping our public & private customers being their best in the moments that matter.

The System Support team is very dedicated and motivated, working in an environment with a free tone of speech and where a good portion of humor is appreciated.

The System Support team in Denmark is responsible for providing infrastructure related warranty and maintenance support services to Motorola Solutions Tetra radio systems in Denmark and Motorola Solutions Tetra projects in other Nordic & Baltic countries.
Job Description
Responsibilities:

• Performing system troubleshooting for Tetra system components at the Switch and at the Sites
• Performing system (software and hardware) field maintenance and technical support routines
• Performing system software and hardware upgrades
• Exchanging faulty or malfunctioning units
• Providing remote technical support for customers and other MSI engineers
• Completion and updates of field documentation
• Installation and commissioning of Tetra products and other related products
• Supervision of MSI subcontractors’ activities
• Providing feedback on any technical field observations, defects, trends, etc.
• Supporting other Motorola Tetra projects in the Nordic & Baltic regions when required
• Participation in 24/7 “on call service” and depending on customer flexible working hours
• Participation in customer meetings
• Contacting with technical teams, internal project teams, engineering teams, subcontractors and suppliers

Basic Requirements

• Elektronik fag tekniker / Tele-tekniker / Elektronikmekaniker or Engineering university degree or equivalent
• Knowledge of IP technology, IP networking, LAN / WAN protocols and practical experience of networking
• Good understanding of IT and Telecommunications hardware and software and practical skills
• Understanding of RF technology and communication
• Knowledge of TETRA technology and Motorola Solutions systems
• Understanding technical support and maintenance services principles
• Hands-on experience of performing system’s (software and hardware) maintenance and technical support routines
• System troubleshooting and problem solving skills, ability to diagnose faults and use test equipment
• 3 years of experience in system engineering for telecommunication
• Fluent communication skills in Danish and English
• Good interpersonal and customer communication skills
• Driving license (cat. B)
• Ability to obtain security clearance to “HEMMELIG” by the Danish Security Authorities (PET & FET)

Travel Requirements
10-25%
Relocation Provided
None
Position Type
Experienced

Referral Payment Plan
Yes

Company
Motorola Solutions Danmark A/S

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].

Location: Glostrup, Denmark (ZDK02)