Technical Support Specialist

Do you want to be part of taking customer success to the next level? Do you have a sharp, technical mind-set? And would you like to excel in supporting our customers all around the world?

Does this sound like you? Good! Then you could very well be the new star in our Customer Service team. Read more below and apply today!

About the Team
In the role as Technical Support Specialist, you will be a vital part of our Customer Service Team, which is part of the Aftersales area at Aasted. In the team we all work dedicated to support our customers and their equipment worldwide. Our Aftersales team is growing rapidly and has a crucial role in the Company strategy. Our focus is on our customers, delivering the best viable solutions and experiences, both digitally and physically. You will be part of a diverse team with many competencies. And of course, we work with chocolate and chocolate equipment – what’s not to like?

About the Job
We are looking for a customer success oriented Technical Support Specialist, who wants to make a difference for our customers and take our support to the next level. You will use your experience to deliver technical support, recommendations and selling services to our customers. Not one day is the same, as we have a wide variety of customers, equipment types and issues to be solved. Aasted is on an exciting growth journey, and we are thrilled to expand the customer service area, as it is one of the most important areas for our success and growth. Your daily place to work in this position will be on-site at our head quarter in Farum. Training will be performed at both Aasted but also out at customers to get you onboarded to the many different aspects of Aasted and our products.

About You
Perhaps you have a background as a production technologist, machine-or mechanical engineer – with knowledge from troubleshooting technical and process challenges. Maybe you have experience within the food and beverage industry. Or maybe you are just a technical wizard, who is passionate about customer success and have worked with supporting customers in previous positions. You are motivated by giving customers and partners a good and professional service.

Your primary tasks:
Daily contact to our customers from both hotline, email and Teams calls focusing on understanding and helping customer with maintaining their production

• Participate in operating the 24/7 support line
• Perform remote inspection, process optimization and troubleshooting on equipment at production sites
• Participate in online handover meetings with the intention to ensure that relevant individuals have appropriate knowledge and skills to efficiently operate and maintain the equipment daily
• Prepare follow-up lists (action lists) to ensure problems identified by the end user of the equipment will be handled to the satisfaction of the end user
• Develop weekly status report on the work performed and the related projects and share these with the Customer Service team
• General support to Aftersales customers, including documentation of work related to various installation projects and support to 24/7 customer support team.

Qualifications:

• Bachelor's degree or above, in marine or mechanical engineering
• 2-5 years' work experience in technical support and with hands on experience in maintenance
• Technical insight and preferably field service engineer background
• Confident with IT programs.
• Excellent written, verbal, and interpersonal communication skills in English
• Service minded with great problem-solving skills
• Outgoing personality with flair for communication.
  

We offer
As part of Aasted, you will work in an international environment with competent and kind colleagues in a company with good opportunities for personal development.

Apart from supportive and engaged colleagues, we offer a pension scheme, a parental leave scheme, health insurance, social events, flexible work schemes allowing you to work from home, and an attractive canteen scheme run by Meyers Kantiner.

We look forward to hearing from you
We will hold interviews continuously, so please submit your application and CV now.

We encourage everyone to apply regardless of gender, nationality, sexual or political orientation.

If you have any questions or need more information, please get in touch with Lushka Drakenberg-Meyer, Customer Service Manager, by e-mail: [email protected] or phone: 31 77 39 88.

Department: Bygmarken 7-17, Farum

Application deadline: 31 May 2024