Partner Platform Manager

Are you prepared to craft and advance the comprehensive vision, strategy, and roadmap for the Global Partner Portal Solution in harmony with our business goals?

If your thriving in the intersection between business development, digital and stakeholder engagement you might be the Partner Platform Manager we’re looking for.

What is the job about?
In collaboration with key stakeholders, our Partner Platform Manager will ensure the partner portal aligns with the Grundfos’ broader digital transformation initiatives and have an important part in shaping and executing our strategy for building and maintaining this global digital partner portal for three out of four divisions: Industry, Commercial Building Services and Water Utility.

The platform serves as a critical touchpoint for our global network of partners, enhancing collaboration, communication, and efficiency to increase customer satisfaction and opportunity pipeline through the Partner Portal.

Your main responsibilities:

• Roadmap and Purpose: Create a comprehensive plan for the Global Partner Portal Solution that supports the company's strategic goals, collaborating with essential contributors to ensure it complements Grundfos' wider digital transformation efforts.
• Stakeholders and planning: Gather and prioritize stakeholder (partners, internal users, market trend) requirements and needs from all relevant divisions.
• User Experience/Customer Journey Design: Ensure an excellent end-to-end user journey – from onboarding customers to attraction, engagement and activation through relevant touch points.
• Collaborate with internal business process owners, product owners and IT delivery organization to ensure development and optimization of core processes and integrations.
• Daily Operation: Ensure the platform is running and handle daily operations
• Performance: Set up and track Key Performance Indicators to assess the outcome and significance of the Global Partner Portal Solution
• Capability building: Ensure training and documentation is established to enable colleagues to efficiently operate the Partner Platform.

This position is in the Marketing Automation team, a part of Digital & Customer Excellence and reports to the Senior Manager of Marketing Automation.

Your background:
We imagine that you have:

• Master’s degree within business, digital, marketing, business development or information technology
• Most likely to have 3-7 years of relevant work experience.
• Skilled in driving processes or projects.
• Solid record in coordinating stakeholder involvement and dialogue, coupled with a background in facilitating communication between business and technology teams.
• Experience with the development and oversight of digital platforms in a business-to-business context being advantageous.
• (Nice-to-have) Experience is implementing or running Partner Relationship Management (PRM) or Partner Portal Management (PPM) platforms.
• Fluent English skills in writing and speaking.

What’s in it for you?
Whether it’s developing leadership skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment guided by six core values.

In addition, your day-to-day benefits include:

• If you’ll be working from your home office, we’ll make sure you are well equipped with a good workstation. However, you are always welcome to our offices where you can engage, learn, and have fun with colleagues
• Annual bonuses, health insurance, parental support, internal well-being consultants and programmes
• Access to the modern Grundfos Academy to pursue further both personal and professional development
• Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly

Do you want to learn more?
If you have questions or would like to know more about this position, please contact Jens Nielsen, Senior Manager Marketing at [email protected].

If this job sounds appealing, please send your resume and cover letter by clicking “Apply”.

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We look forward to hearing from you.