IT-Support Manager

DIS/CREADIS is increasingly becoming digitalized, requiring IT solutions that run around the clock, all year round. This must be done with optimal performance to ensure the highest commercial output, and therefore, we need to strengthen our IT department to ensure this performance. Hence, we are seeking a new IT Support Manager for a newly created position at our headquarters in Stilling, Skanderborg.

DIS/CREADIS is increasingly becoming digitalized, requiring IT solutions that run around the clock, all year round. This must be done with optimal performance to ensure the highest commercial output, and therefore, we need to strengthen our IT department to ensure this performance. Hence, we are seeking a new IT Support Manager for a newly created position at our headquarters in Stilling, Skanderborg.
The position as IT Support Manager
Reporting to the VP for IT & Business Systems, we are seeking an IT Support Manager with global responsibility to lead our IT support team, aiming to serve our customers and users. You will be responsible for a small team based in both Krakow and Stilling, involving an expected 10-15 days of travel activity annually. The support function is currently under development, providing you with the opportunity to make your mark from day one.

The tasks will be many and varied, and your main responsibilities will include

• Daily responsibility for IT support to DIS/CREADIS employees and customers.
• In collaboration with the VP for IT & Business Systems, responsible for the procurement and setup of IT hardware and software.
• Collaborating with DIS/CREADIS’s Infrastructure Manager to solve tasks across areas, as well as being a backup on IT core areas.
• Supplier management and follow-up on project deliveries.
• Continuous optimization and improvement of support setup.
• Daily management of the IT support function.

Expectations for you
To succeed in this position, it is important that you are self-driven and able to maintain an overview while having an eye for detail and not being afraid to participate in various tasks. You should take pride in providing the best service, and your personality ensures that you achieve your goals through engagement and planning. Community is part of our values, and therefore, we also expect you to understand the benefits of good teamwork, where we succeed together creating the good solutions.

Additionally, you may recognize yourself in some of the following:

• You have leadership experience and experience in driving IT support at the highest service level, where fast response and resolution times are prioritized.
• It is an advantage if you have experience with support for AD user management, Office 365, MS Teams, Maconomy, PowerBI, Sharepoint, Orbit, and Hubspot.
• You have good experience in collaborating and managing external partners, who will be your extended arm in DIS/CREADIS’ support setup.
• You write and speak English at a high level and can communicate clearly and engagingly with everyone, both inside and outside the organization.

More than a workplace
DIS/CREADIS has a strong focus on our knowledge, and as a new employee, you will have more than 700 colleagues ready to share their knowledge with you. To ensure that you thrive in your new role, you will be included in our “buddy program,” where one of your colleagues will assist you during the first months of your employment, so you quickly feel at home with DIS/CREADIS and become part of our community.

Furthermore, you can look forward to:

• An exciting and challenging position in an international innovative company.
• Skilled and competent colleagues as well as a company with positive values.
• A position with great responsibility and influence as well as ample opportunities for personal development.
• A company with sound values and a strong social commitment.

We look forward to hearing from you!
Interviews will be conducted continuously, and at DIS/CREADIS, we encourage everyone to apply regardless of gender, age, ethnicity, religion, sexuality, or disability. The position will be closed once we have found the right candidate.

If you have any questions about the position, you are welcome to contact VP for IT & Business Systems, Adam Svendsen, on tel. 40 18 93 07.

Adam Svendsen
VP, IT & Business Systems

+45 40 18 93 07

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