Service & Operations Consultant - IMPACT

ABOUT THE JOB
As Service & Operations Consultant, you will become part of our committed and dedicated Service & Operations Team in IMPACT, responsible for delivering business-critical services to customers ranging in size from medium to enterprise. We put the customer at the center and pride ourselves on a broad skill set, including strong communication skills, project management, and using functional and technical system knowledge within the ITIL framework.

In our team, we have a growth mindset; both on behalf of our customers, whom we provide with consultancy and support regarding best practice operations- but also internally in the team. Every day we strive to be better than yesterday and use the learnings we gain from all situations. Thus, when joining our team, you will be involved with designing your own personal development plan to ensure the continued development of both hard and soft skills.

We are an ambitious team seeking to expand our competencies and double in size in the coming years. Our culture is built on collaboration while simultaneously giving each consultant responsibility and ownership for their own customers. Hence, being part of the team, you will be in direct and daily contact with customers, developers, Cloud Specialists, Project Managers - and naturally, your Service & Operations colleagues in order to solve your tasks.

In addition, you will work with some of the largest brands and retailers in Denmark and Scandinavia, such as Marshall, BoConcept, and Ganni. So, by holding the primary responsibility for a group of large customers, they will rely on you to work effectively with your colleagues inside and outside of IMPACT, solving problems from the very simple to the very complex - and everything in between, in order to comply with the service levels from the various Service Level Agreements.

The tasks under your responsibility will include; project management for smaller customer projects, daily contact with customers who require assistance with their solutions, and coordination with internal and external stakeholders as part of delivering the services. Furthermore, it is highly important for us to also have fun with our colleagues in between incidents, contributing to growing own skills, the team skills, and our customer engagement and service offerings

YOUR PROFILE
You have experience from a similar position within IT, Service Delivery, e-commerce administration, or IT Project Management. You have a good understanding of the commercial parts of the e-commerce landscape while also understanding the technical foundation for e-commerce solutions. You have a relevant higher education degree, e.g., cand. merc, cand.IT, HD, or similar.

Additionally, we expect you to have experience within

• CMS systems (eg. Salesforce, Optimizely, Sitecore, Umbraco, etc.)
• Microsoft Azure Services.
• ITIL terminology (incidents, change requests, service requests, etc.)
• Planning and management of your own and others’ tasks.
• Communication with stakeholders at different levels, both at customers’ sites and within your own organization.
• Providing great technical customer service in both Danish and English.
• You should be passionate about making your mark as the center of customer collaboration.

As a person, you are service-minded and passionate about making your mark as the center of customer collaboration. We want to make a difference and additionally expect you to go the extra mile for your customers and your colleagues. In addition, you are eager to learn, have a technical understanding, and thrive by working in high-paced environments, where customer service, commitment, and the desire to constantly improve are important keywords.

LIFE AT IMPACT
For more than 20 years, IMPACT has pioneered some of the most advanced commerce solutions in the Nordics. What started in Aarhus, Denmark has grown into a European powerhouse with offices across the world.

While we cover all the major tech platforms and work with some of the most exciting businesses, we make a sincere effort to stay down-to-earth. It’s who we are, and it’s the kind of talent we want to attract. We empower people and businesses to drive positive change and quality experiences, and we’re not afraid to take the lead on shaping the future of commerce.

Today, we’re a global team of digital talents working to strategize, craft, and support all things tech. We push the boundaries for commerce with curiosity, ambition, and empowerment that cements the ambition to change commerce for the better. But it’s not all about size. Because more than anything, we want to maintain our collective can-do attitude that creates a working environment where everything is possible – and have fun while doing it.

CONTACT
Send your CV via the link below. Interviews are held on an ongoing basis, as the position is to be filled as soon as possible.

If you have any questions, you are welcome to contact Emilie Storm at +45 28603660.

We are looking forward to hearing from you!

Teams
AMS | Application Management Services

Locations
Aarhus