Application Manager Professional Services & Customer Care · Brussels, Paris · Hybrid Remote

Large company with great ambitions and close relations
efficy offers a leading European CRM solution for businesses of all sizes, delivering complete, flexible, and scalable software for growth.
With products for marketing automation, sales, project management, and customer service, efficy serves over 300,000 users in 63 countries. Established in 2005 and headquartered in Brussels, efficy has around 500 employees across various locations. Our mission is to help companies succeed by simplifying customer data management and empowering employees.

Your Impact
We are seeking a talented and experienced Application Manager to join our team in Belgium or France. The Application Manager will play a critical role in ensuring that all internal applications align with our business objectives, foster cohesion between systems, and optimize their usage for enhanced productivity. The ideal candidate will have a strong business acumen and analytical mindset, excellent communication skills, and a passion for driving continuous improvement.

Key Responsabilities

• Application Analysis and Evaluation
• Application Selection and Integration
• Application Governance and Maintenance
• Training and Support
• Team Leadership and Development
  

• Assess the current landscape of internal applications used across different departments and functions.
• Conduct thorough analysis to identify opportunities for streamlining processes, enhancing efficiency, and improving user experience.
• Evaluate the effectiveness of existing applications and identify areas for optimization or replacement.
  

2. Application Selection and Integration

• Collaborate with internal stakeholders to understand their requirements and challenges related to application usage.
• Research and evaluate new applications or software solutions that align with business needs and objectives.
• Lead the selection process for new applications, considering factors such as functionality, scalability, maintainability, performance, and integration capabilities
• Oversee the implementation and integration of selected applications, ensuring smooth transition and minimal disruption to operations.
  

3. Application Governance and Maintenance

• Establish governance frameworks and policies to ensure consistency and compliance across all internal applications.
• Define and maintain standards for application configuration, security, and data management.
• Monitor application performance and user feedback, proactively addressing any issues or concerns.
• Work closely with IT teams and vendors to troubleshoot technical issues and implement updates or patches as needed.
• Work closely with the business stakeholders to Identify and implement application change requests to improve end-users experience and efficiency.
  

4. Training and Support

• Develop training materials and resources to educate users on best practices for application usage.
• Provide ongoing support and guidance to users, addressing inquiries, resolving issues, and promoting adoption of new applications.
• Organize training sessions and workshops to facilitate knowledge sharing and skill development among employees.
  

5. Team Leadership and Development

• Lead a team of data analysts, functional consultants and engineers, providing guidance, mentorship, and support.
• Ensure the team development so they can stay up to date in their areas of expertise.

About YOU

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field; advanced degree preferred.
• Proven experience ( +5 years) in application management, software implementation, or IT project management.
• Experience with CRM, Marktech and Financial applications
• Strong analytical skills with the ability to assess complex situations, identify opportunities, and develop actionable recommendations.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
• Solid understanding of SaaS principles, application architecture, and integration methodologies.
• Strong experience with Agile project management methodologies (Scrum, Kanban, Safe?).
• Fluent in English with proficiency in French.

We offer YOU

• A competitive salary package with a bonus system and a referral program
• A stable and growing company with an entrepreneurial mindset where we will listen to your ideas and support you to make it happen
• High flexibility and hybrid work is part of our DNA
• State-of-the-art offices with our unique co-living-co-working concept where teamwork is the norm
• International growing opportunities and internal mobility
• Events: team lunches, after work, sports, trips
• Learning opportunities: languages, tech, product, sales techniques, leadership

A unique work experience & company culture
We want our employees to thrive in their daily lives, and therefore you can expect challenges, online music quizzes, onsite ping-pong tournaments, and lots more. Communication is informal, and your colleagues are only a short call away.

Do you have questions about this position? Please contact [email protected]

Find more jobs at https://jobs.efficy.com.

efficy is a people-first employer. We offer equal opportunities to all our candidates. We pride ourselves on the diversity of our people. We welcome you, and everything that makes you—well, you. That includes your gender identity, sexual orientation, religion, ethnicity, age, or disability status. So, if you’re interested in joining us, please feel free to apply. We can’t wait to meet you!

Disclaimer
efficy is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at efficy via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of efficy. No fee will be paid in the event the candidate is hired by efficy as a result of an unsolicited referral or through other means.

Department
Professional Services & Customer Care

Locations
Brussels, Paris

Remote status
Hybrid Remote