Nordic Service Center Manager

At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people, and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.

As a member of our team, you thrive in a truly diverse and inclusive workplace based on care and empowerment. You are here to make a difference. Constantly building bridges to the future with sustainable solutions that have an impact on our planet’s most urgent problems. Making the world a better place. Every day.

About The Job
As the Nordic Service Center Manager, you will play a crucial role in leading, developing, and securing a high-performing Service Center Organization that aligns with the overall Service strategy and the Alfa Laval culture. Your primary objective is to ensure an excellent customer experience, meet Service market demands, and support growth opportunities within the service markets.

Key responsibilities include:

• Leading change management to adapt to new market demands.
• Managing and developing capabilities to support the overall Service Center strategy.
• Standardize and drive continuous improvement within execution and our offerings at our Service Centers
• Developing, motivating, and coaching direct reports for proper competence development.
• Identifying, managing, and auditing high-quality sub-suppliers for repairs and reconditioning.
• Supporting proactive service sales through lead generation in collaboration with sales departments.
• Ensuring capacity, performance, and good relations for customers outside Alfa Laval Nordic.

What You Know
To succeed in this position, you have a:

• Strategic mindset with the ability to drive and interact on both tactical and operational level.
• Proven experience of driving transformational change and following through on changes with business continuity.
• Positive people attitude interacting with many stakeholders who need to be motivated to one goal.
• Experience of leading other leaders in a complex organization.
• Technical educational background in combination with managerial working experience
• Excellent communication skills in English and either Danish or Swedish language, both verbal and written.

What is in it for you

Joining us as a Nordic Service Center Manager means entering a realm of professional growth and personal fulfilment. As part of our team, you'll thrive in an environment that values collaboration and mutual support. Your development is our priority, and we're dedicated to ensuring that your career trajectory aligns with your aspirations while contributing to our collective success.

You are based in one of our offices in Sweden or Denmark. Travelling must be expected approximately ~ 120 days per year.

For more information about the position:
Ivan Palac, Service Operation Manager, [email protected]

Union information

• Johan Ranhög, Akademikerföreningen +46 730 576 410
• Bror Garcia Lantz, Unionen +46 709 366 985
• Johnny Hultén, IF Metall, +46 709 366 517

Please send your application and resume no later than 15th of May 2024

We care about diversity, inclusion, and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.

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Location: Soborg

Additional location:

• Lund