PMO Lead Professional Services & Customer Care · Brussels, Paris · Hybrid Remote

Large company with great ambitions and close relations
efficy is a leading European Customer Relationship Management (CRM) solution that provides businesses of all sizes with complete, flexible, customizable, and scalable software to enable their growth. efficy’s platform includes products for marketing automation, sales, project management, customer service, and customer nurturing. Currently, more than 300,000 users from 63 countries use efficy’s tool.

Founded in 2005 and headquartered in Brussels, efficy’s around 500 employees work in local offices in Belgium, France, Spain, the Netherlands, Sweden, Denmark, Finland, Norway, Spain, Hong Kong, or remotely.

Our mission is to contribute to the success of every company by helping them transform customer data into customer insight while simplifying the work of their employees.

In efficy, two days are rarely the same, and things are changing rapidly. So, fasten your seat belt, and join us on the journey.

A unique work experience & company culture
We want our employees to thrive in their daily lives, and therefore you can expect challenges, online music quizzes, onsite ping-pong tournaments, and lots more. Communication is informal, and your colleagues are only a short call away.

Context
Join us today as PMO Lead, leading project excellence in the dynamic SaaS industry. Based in either Paris or Brussels (HQ), you'll lead a talented team of project managers in delivering our internal portfolio of various projects from digital transformation to organizational ones. Bring your strategic vision and leadership skills to shape the future of project management within our organization. If you're passionate about innovation and thrive in a collaborative environment, seize the opportunity to make a significant impact. Join us and be at the forefront of revolutionizing CRM solutions in Europe.

About The Mission

• Build and lead the PMO team , managing resources effectively, supporting team development, and fostering a collaborative work culture.
• Provide strategic direction to ensure successful delivery of our projects’ portfolio and alignment with organizational goals and budgets.
• Develop and optimize project management methodologies and tools, driving innovation, and promoting continuous improvement within the PMO team.
• Be the referent for project management best practices within the company
• Collaborate with stakeholders to understand project needs, requirements and provide regular updates on project statuses.
• Identify training needs for project leaders and ensure training aligns with organizational goals.
• Monitor budget and track performance indicators for the team and its scope.

About YOU

• Bachelor's or master's degree and certifications (PMP, Prince 2, ...)

• +10 years of project management experience, with at least 4 years in a leadership position.
• Expertise in project management methodologies and tools, with a focus on developing and optimizing processes and best practices.
• Innovative mindset with a passion for driving continuous improvement and promoting innovation within the PMO.
• Demonstrated success in managing complex projects within budget and on schedule.
• Experience in budget management and financial oversight, with a focus on tracking performance indicators and optimizing resource allocation. (KPI, OKR?)
• Ability to prioritize and manage multiple projects concurrently, while maintaining a high level of quality and meeting deadlines.

• Strong leadership
• Exceptional communication and stakeholder management skills, with the ability to collaborate effectively with internal and external stakeholders.
• Understanding of Research & Innovation dynamics and environments.

We offer YOU

• A competitive salary package with a bonus system and a referral program
• A stable and growing company with an entrepreneurial mindset where we will listen to your ideas and support you to make it happen
• High flexibility and hybrid work is part of our DNA
• State-of-the-art offices with our unique co-living-co-working concept where teamwork is the norm
• International growing opportunities and internal mobility
• Events: team lunches, after work, sports, trips
• Learning opportunities: languages, tech, product, sales techniques, leadership

efficy is a people-first employer. We offer equal opportunities to all our candidates. We pride ourselves on the diversity of our people. We welcome you, and everything that makes you—well, you. That includes your gender identity, sexual orientation, religion, ethnicity, age, or disability status. So, if you’re interested in joining us, please feel free to apply. We can’t wait to meet you!

Disclaimer
efficy is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at efficy via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of efficy. No fee will be paid in the event the candidate is hired by efficy as a result of an unsolicited referral or through other means.

Department
Professional Services & Customer Care

Role
Head of PMO

Locations
Brussels, Paris

Remote status
Hybrid Remote