Strategic Service Operations Partner, EMEA

Are you passionate about delivering outstanding service and looking for a dynamic role where you can make a difference every day?

Join us as a Strategic Service Operations Partner and become an essential part of our team.

At Hempel, you'll join a team of passionate and motivated individuals and become part of a global family with over almost 7,500 colleagues around the world. We know that diversity brings strength to the workplace, and we're dedicated to making sure everyone feels valued and supported which shows in our collaborative work environment.

Our purpose is to build a brighter future with sustainable coating solutions. Today, we have 10 research units, 27 factories, 48 sales offices and more than 150 warehouses located in strategic locations around the world.

As the Strategic Service Operations Partner, you'll act as a principal advisor across a spectrum of topics, fostering collaboration among various functions and closely aligning with the Service Operations Director in EMEA.

Your expertise in leadership, project management, and stakeholder engagement will be essential in driving the successful implementation of new initiatives within the EMEA service operations team.

Join our global company and be part of the EMEA Service leadership team, collaborating with peers and internal stakeholders to deliver exceptional solutions to our customers.

Here’s some of the other things you can look forward to:

• Act as a sounding board on different topics, collaborating with the Service Operations Director.
• Leading the service operations support team that consists of our fantastic team of 5 support operations specialist lead by a service operations manager who are responsible for ensuring Coating Advisors are allocated to projects within EMEA, and coordinating safety audits.
• Deploy and follow strategy-2-action plans for service operations and drive implementation of Global initiatives from Service excellence and other areas to the EMEA organization.
• Monthly follow-up on WIGS for EMEA (Wildly Important Goals)
• Provide financial overviews in collaboration with Service Operations Director, EMEA.
• Capable of running short-term small to mid-size projects. Coordinate on bigger strategic onsite projects from the office on top-tier service product.

What do you need to be successful in this role?:
We seek a candidate with a strong commercial acumen and proven leadership experience decision-making skills.

• Customer-centric with technical savvy and enjoy working across a wide variety of European and Global cultures
• Min 3 years experience in services, R&D, sales with proven results - preferably in the Coating industry.
• Professional presentation and communication skills and excellent business-level proficiency in English.
• Proven project management and analytical skills.
• Proficient in Microsoft Office platforms and applications including Word, Excel, PowerPoint.

Join us in revolutionizing service operations in EMEA and beyond. Apply now to be a part of a dynamic team driving excellence in customer service and satisfaction.

Sounds like a match?
Welcome to apply! Click the ‘Apply for position’ button in the top-right corner and submit your application letter with a CV in English via our recruitment system.

More about Hempel
At Hempel, you'll join a team of passionate and motivated individuals and become part of a global community with over almost 7,500 colleagues around the world. We are committed to promoting a workplace that celebrates and values unique backgrounds, perspectives, and talents. It is an integral part of our strategy to secure an environment which enables each employee to feel the kind of inclusion that allows them to bring their authentic selves to work. Only by maintaining this momentum, will we succeed as a business, create innovative solutions for our customers and work towards our purpose of shaping a brighter future with sustainable coating solutions.

We recognise that our journey must be persistent. We are dedicated to continually developing and improving our efforts and have a variety of programmes and initiatives such as Inclusive Leadership Training, our Diversity, Equity and Inclusion Council, Women’s Network and preventive mandatory Anti-Harassment Training. This is not a complete list, but essentials supporting that every employee feels the responsibility of protecting our inclusive culture by treating each other with respect.

Application due
2024-05-20Seniority Level
AssociateJob Functions
Customer Service, EngineeringIndustry