Swedish Customer Success Manager - Hello Retail

Swedish Customer Success Manager

• Customer Success
• Full time
• Copenhagen HQ

We want you
Introduction

Hello Retail is growing rapidly – and we are looking for a Swedish-speaking Customer Success Manager to be part of our international customer success team. Are you a fast learner, good with people, interested in e-commerce, and interested in developing your value-based sales & account management skills even more? Then you might be the one we are looking for.

Hello Retail is the market leader in the Nordic countries in Personalization and Conversion Rate Optimization (CRO) for the e-commerce market. Customer satisfaction is essential to us, and our customers have come to expect a great deal from us, which is why we want to increase the number of hands on deck. We need you to join our fantastic team in Copenhagen, Denmark, to ensure that we will continue to attract the SMB and large customer segment in the Nordic market.

About the job

• Your job is to make sure that our existing customers are successful and that they are aware of it. You will be working across the Nordic team and will serve primarily Swedish but also other Nordic customers.
• You will be the key coordinating driver and the customer’s first point of contact, responsible for delivering the promised services. You will plan regular business reviews with the customer so they are aware of and understand the positive results generated by our solution.
• You will ensure an optimal process, both internally and externally, when coordinating the implementation of our services.
• You will analyze the customer’s online shop and discover possible optimizations. You will furthermore interpret the customer’s needs and ideas and form them into clear requirements for our tech support team.

• We are reviewing applications on a rolling basis, so make sure to send your CV and letter as early as possible.
• If you have any questions about this position, you are most welcome to contact Heidi Nielsen, our People & Culture Partner, at [email protected].

The ideal candidate

• Previous E-commerce Manager experience is definitely a plus
• Alternatively, you have experience from a previous Customer Success Management job within e-commerce
• You have basic Internet/Web knowledge, but are not necessarily a geek. Knowledge of Google Analytics is a plus.
• You like talking to people and are capable of putting yourself in the shoes of the customer – your customers MUST be successful, period!
• You can work in a structured manner with a wide variety of tasks.
• You are self-driven, proactive and ambitious, and understand the importance of a strong team.
• You are fluent in Swedish AND English – both spoken and written.
• If you know other Nordic languages, it is definitely a plus.
• You have experience in servicing customers over the phone.
• You have commercial awareness and can recommend further services to our existing customers.
• You like to listen to music and perhaps even have fun with your colleagues on Fridays

What Hello Retail offer

• A competitive salary
• Comprehensive training in our systems and best practice.
• Great incentive to do your best.
• A workplace where we celebrate the team spirit.
• A workplace where we jointly ensure that every day is as good as possible.
• A workplace where we celebrate our results.

Perks & Benefits
Catered diverse lunch with your colleagues, every day from one of the best kitchens in Copenhagen

Skill development program: We want to take you from good to great

Are you a true Tech Savvy? Macbook, trackpad, you name it, we get you covered.

Located near public transit: Easy access and treehugger friendly workplace

Social gatherings and games: Hangout with your colleagues

Your local office is your anchor point, thus, we placed it centrally at your convenience.

Free soft drinks and treats / fruits: Peckish after lunch? We got your back

Free beer on Fridays: Friday is something special, let's enjoy a beer together

Free coffee / tea: Get your caffeine fix for free