Senior Global Desktop Engineer

We are looking for an experienced, passioned and service minded Sr. Global Desktop Engineer II to join the Global Desktop Engineering team. The Sr. Global Desktop Engineer II is accountable for monitoring, managing, and troubleshooting an organization's end user computing across the FDB. A key aspect of this role involves training and mentoring other Global Desktop Engineers.

About the Role
A Sr. Global Desktop Engineer is a senior technical role responsible for monitoring, managing, and troubleshooting an organization's end user computing across the FDB. This role focuses on providing Level 3 support, which includes resolving the most complex technical issues that cannot be handled by Level 1 or Level 2 support.

The Sr. Global Desktop Engineer II. provides critical technical guidance and expertise, diagnosing and resolving high-level technical issues across a diverse range of technologies. This involves analyzing inquiries, determining the appropriate technical areas or vendors to resolve problems, consulting with managers and colleagues on action plans, and serving as the ultimate point of escalation within the business.

Furthermore, the SR Global Desktop Engineer II participates in project execution and quality assurance, administers support processes and procedures, and manages client build, software deployment, and patch management. They also ensure the asset management of client hardware and document all relevant processes and procedures.

About the Department/Team
The Information & Digital Technologies is a fast-growing organization responsible for driving the digital transformation for the site. The Global Desktop Engineering Team is a part of the IT Infrastructure and Operations Department. You will be surrounded by highly dedicated and skilled colleagues across the globe who all works on the mission of ensuring stable, efficient and compliant IT solutions.

Job Responsibilities
Your primary tasks will be:

● Provides technical support to customers on standard operation of core systems

● Responsible for monitoring, managing, and troubleshooting an organization's end user computing across the FDB

● This role focuses on providing Level 3 support, which includes resolving the most complex technical issues

● provides critical technical guidance and expertise, diagnosing and resolving high-level technical issues across a diverse range of technologies

● analyzing inquiries, determining the appropriate technical areas or vendors to resolve problems, consulting with managers and colleagues on action plans

● A key aspect of this role involves training and mentoring other Global Desktop Engineers, sharing knowledge, and developing their skills

● participates in projects execution and quality assurance, administers support processes and procedures, and manages client build, software deployment, and patch management

Qualifications
We are looking for a candidate with the following background and skill sets:

Professional qualifications

● Minimum of 5 years expertise in Microsoft System Center Configuration Manager: They should be able to set up, manage, and troubleshoot SCCM infrastructure. They need to have strong skills in SCCM administration, including managing client, system policies, and reporting.

● OS Deployment: The engineer should have extensive knowledge in deploying new operating systems using SCCM. They should understand task sequences, boot images, and driver packages.

● Patch Management: They should be proficient in managing and deploying patches using SCCM.

● Software Distribution: They need to have skills in packaging and deploying software through SCCM.

● Troubleshooting: They should have excellent troubleshooting skills to identify and fix problems related to SCCM.

● PowerShell Scripting: Scripting skills, especially with PowerShell, are often needed for automating tasks in SCCM.

● Networking Knowledge: A good understanding of networking concepts, including DNS, DHCP, and TCP/IP, is required.

● SQL Server: They should have an understanding of SQL Server as SCCM uses SQL Server as a backend.

● Communication Skills: They should have strong communication skills to explain complex technical issues to non-technical staff and collaborate effectively with other teams.

● Project Management: The engineer might need to manage SCCM projects, requiring skills in planning, coordinating, and executing projects.

● Documentation: They should be able to create clear and detailed technical documentation, guides, and standard operating procedures.

● Knowledge of Security Best Practices: They should be aware of IT security best practices and understand how to apply these in the context of SCCM. This can include securing SCCM infrastructure, understanding security compliance, deploying security updates, and mitigating security risks related to SCCM. Personal qualifications

As a person you approach tasks and colleagues with openness and great energy. You possess an analytical mindset and understand the importance of involving stakeholders in your daily work. You are self-starting and have a flexible, dynamic approach to work. Lastly, if you see yourself as a high performing team player who is ambitious on behalf of yourself and the company, then you might be just the candidate, we are looking for!

Application
Has this sparked your interest? Then we urge you to apply as soon as possible as we will be doing interviews on an ongoing basis.

In case there are any questions or doubts, please do not hesitate to contact Global Lead, Global Desktop Engineering Metin Celik on +45 91357187

Working at FUJIFILM Diosynth Biotechnologies
FUJIFILM Diosynth Biotechnologies is an industry-leading Biologics Contract Development and Manufacturing Organization (CDMO) with locations in Hillerød, Denmark, Teesside, UK, RTP, North Carolina and College Station, Texas, USA. We use our skills, dedication, and ambition to enable impact for the world’s most innovative biotech and biopharma companies reimagining healthcare’s potential. We work across the entire lifecycle of our customers’ products – enabling success throughout. Every cure, vaccine, biologic, and advancement we contribute to starts with our people and our passion. We fuel one another’s passion, help accelerate progress, expand capabilities, strengthen innovation, and improve processes to improve lives.

Our Manufacturing site in Hillerød, Denmark, brings together a complete range of expertise, capabilities, and technologies to manufacture advanced biologics. As we continue to enhance and expand our capabilities, we are looking for people who share our passion, drive, and energy – what we call Genki – to join our team.

We offer the chance to be part of a global workplace where passion, drive and commitment are met with opportunities for professional and personal development. Deeply committed to diversity and inclusion, we ensure that everyone no matter their background or gender has an opportunity to develop. We take pride in enriching our communities, caring for our environment, and cultivating a world of opportunity for future generations.

We aim to foster a collaborative, innovative and rewarding environment, where diverse perspectives and people come together united by a common purpose and shared values. We pursue our fullest potential as individual contributors and team members. We strive to be the employer of choice and offer a competitive compensation and benefit package.

FUJIFILM Diosynth Biotechnologies Denmark (FDBD) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identify or any other protected class.

To all agencies: Please, no phone calls or emails to any employee of FUJIFILM about this requisition. All resumes submitted by search firms/employment agencies to any employee at FUJIFILM via-email, the internet or in any form and/or method will be deemed the sole property of FUJIFILM, unless such search firms/employment agencies were engaged by FUJIFILM for this requisition and a valid agreement with FUJIFILM is in place. In the event a candidate who was submitted outside of the FUJIFILM agency engagement process is hired, no fee or payment of any kind will be paid.

Location: FDBD Hillerod