Strategic Customer Success Manager

Strategic Customer Success Manager

Description
Monta is the operating platform powering the EV ecosystem serving drivers, companies, cities, and the electricity grid with one integrated software solution.

At our core, we make EV charging simple, accessible, and reliable. Our software enables a consistent charging experience across all charge point brands and we empower charge point owners with a full-fledged solution to attract users and seamlessly manage usage, pricing, availability, and transactions.

We’ve closed a huge Series B round! 80M EUR and soaring! Our journey so far? An expansion across various markets, prestigious #ISO27001 and B-Corp certifications, and proactive tech revolutionizing the EV charging experience. Not to mention, our growth has skyrocketed 6X since the last round, nearing 1 million monthly charging sessions, and 1,000 #EV drivers joining us daily! Monta will use the EUR 80M funding to double down on its successful software-only strategy by strengthening investments in all markets and improving and expanding its product to new sectors ready to embark on an electrified future.

We are seeking a highly motivated and experienced Danish speaking Strategic Customer Success Manager to join our dynamic and growing team at Monta. You will be responsible for managing our industry leading Strategic Partners with a across the Nordics with a strong focus on Denmark. These partners use Monta to manage/acquire their B2C, B2B customers and direct partners and manage their EV Charging sites, projects, or organization and often generate revenue from them.

(Some) of the things you will be doing:

• Develop and maintain strong relationships with key stakeholders, including executive sponsors, decision-makers, executive buyers, project managers and influencers.
• Act as the operational lead & trusted advisor for all stakeholders in your dedicated book of business in regards to workflow realization and product enablement to improve product adoption, ensure seamless product implementation, migration and proactively lead the customer through their lifecycle.
• Collaborate with your counterpart in Account Management to handle risk proactively, manage renewals and grow your book of business over time to drive retention and expansion across your portfolio.
• Ensure customer retention through strategic touchpoints, effective project management, escalation management and success planning.
• Create champions internally within the customer’s environment via effective customer onboardings and “train the trainer” initiatives.
• Forecast and track key account metrics and analyze trends to identify opportunities and mitigate risks for both the customers and Monta alike.
• Utilize tool stack & our CRM to manage and prioritize activities for each account, ensuring that all customer interactions are tracked and all records are kept up-to-date and managed appropriately.
• Collaborate with internal teams, including sales, account management, finance, marketing, and product, to ensure our strategic partners are receiving the best possible service and support.
• Develop a deep understanding of our product and how it can be used to meet the needs of our strategic partners.
• Work closely with our partners to understand their strategic value drivers and provide guidance and recommendations on how our software can be leveraged to achieve their goals.
• Identify and mitigate risks associated with our strategic partners, including churn, pricing concerns, and customer satisfaction issues.

Requirements

• 5+ years of experience working in a customer-facing role with strategic organizations. (experience with Fortune 500 companies is a plus)
• Fluent in Danish & English. (additional language capabilities are a plus)
• Based in Copenhagen.
• Strong communication and presentation skills, with the ability to articulate complex concepts to both technical and non-technical audiences.
• Strong commercial acumen with a customer first mentality.
• Strong problem-solving skills and the ability to think creatively to develop solutions to complex challenges.
• Strong time management and prioritization skills to manage your book of business and its various project tracks effectively.
• Experience navigating large global organizations, dealing with technical and commercial teams including partner enablement and complex setups.
• Proven track record of project management and stakeholder management skills internally and externally.
• Proven track record of SaaS AND/OR industry experience in customer success management, portfolio management, success planning, key account management, driving revenue growth, product adoption, health scores, renewal management and customer satisfaction within strategic accounts.
• Ability to travel to see partners globally at a minimum of two weeks per quarter.
• Experience working with Hubspot or other CRM systems is preferred.
• Consulting background is a plus.
• EV experience is ideal but not mandatory.

Benefits
Monta can offer you...

• Flexible work hours
• Discount on Gym membership
• Free snacks & beverages
• Subsidized plant-based lunch
• Occasional company-wide and team events - both in-person and virtually.
• Learning & development opportunities
• Education budget
• Warrant program
• Pension + Health insurance
• Maternity/Paternity leave

Life at Monta

At Monta, we encourage you to come as you are. To ensure an inclusive product that serves a diverse user group, we need to be a diverse force behind it. We are a company dedicated to revolutionizing the EV industry, thus aspiring to change the world for the better. Furthermore, Monta is committed to our sustainability efforts with several green initiatives such as offering our employees a plant-based-only lunch among many other things.

Why EV less when you can #EVbetter

Kindly submit your resumé in English.

Copenhagen