Service Manager, Terma Support & Services, Lystrup or Søborg

Would you like to deliver service for mission-critical products and high-tech solutions? Join us and collaborate with dedicated and experienced colleagues across the organization to support our customers get the most out of their systems.
We learn and achieve success together
Operating in the aerospace, defense, and security sector, Terma supports customers and partners all over the world. In Terma Support & Services (TSS), Service Delivery we manage and deliver after-sales activities. These include after-sales projects, service contracts, technical support, incidents, problems, warranty handling and delivery of spare parts, repairs, training and onsite services.

“As the department is based in both Lystrup and Søborg, and we work closely with Terma colleagues in the U.S., Singapore and other regional offices, we focus specifically on team spirit, helping each other and collaboration across locations, projects and tasks. It takes team effort to succeed,” says senior manager Inge Hald Andersen.

Managing service requests, incidents and administration of service contracts in after-sales
In your work, you will have a coordinating role where you understand customer needs, you ensure the needed structure for the task and include colleagues and stakeholders to succeed. The Service Manager role is on the Project Management career path and covers coordination of tasks, execution of service deliveries, incident management, problem management and administration of service contracts.

Your tasks will entail:

• customer dialogue and managing expectations
• planning, execution and follow-up on delivered services and budget
• managing problems
• administration of service contracts
• monitoring agreed service levels delivered to our customers
• sharing lessons learned and implementing best practices in the daily work

“There will be a steep learning curve, but you will quickly get to know our internal procedures and interfaces. You will run a number of tasks simultaneously, some independently, so you need to be able to prioritize. But you will have experienced colleagues ready to help you settle into the job and great opportunities for development,” explains Inge.

What’s our company like?
We are an international company known for our world-class expertise in delivering high-tech products. We highly value our colleagues and our meaningful contributions to securing people through advanced technology.

Your onboarding experience will be comprehensive, including in-depth training on our products, customer relationships, and operational processes. We are dedicated to fostering a healthy work-life balance and nurturing your skills through numerous opportunities for professional and personal growth. Our culture promotes autonomy, engagement, and a flexible work environment, and you'll collaborate daily with skilled colleagues who make a great team.

Our benefits package not only supports your well-being but also reflects our commitment to creating a positive and inclusive work environment. This includes excellent health insurance, a pension plan, parental leave, and various social and sports activities, among other benefits. At Terma, we view our benefits package as more than just perks; it is a reflection of our commitment to your overall well-being and happiness.

We aim to provide an environment where you can thrive both personally and professionally.

“In TSS, we appreciate our customers, and we value building strong relationship with them. Customer satisfaction is our greatest priority. Communication, collaboration and problem solving are our core skills which makes our team stronger. We think and work globally!” says Ankita Gupta, Service Manager.

How to succeed in this position?
As a person, you are service minded, structured and like interacting with customers from all over the world. You may be in your early career but understand the necessity of coordination and follow-up to ensure that the activities are moving in the right direction and the customers are satisfied. In addition, you are a great communicator with a global mindset who can visualize data and explain your input to people from different technical and cultural backgrounds. You are an experienced user of IT tools like Microsoft office.

It is an advantage if you:

• have a technical foundation.
• have experience in dealing with customer needs.
• have experience with the ITIL framework.
• master stakeholder management.
• are fluent in both Danish and English.
• have a structured mindset regarding data management and analysis
• have experience with working in ERP systems

Any unanswered questions?
Feel free to contact Inge Hald Andersen, senior manager on +45 24843159 or [email protected] in case of any further questions regarding this position.

We look forward to receiving your application and CV. To ensure that your application will reach us and is properly processed, we only accept applications via www.terma.com.

Application deadline: 2024-06-01
Applications will be processed continuously.

Bear in mind that candidates for this position must be able to obtain a security clearance by the Danish Defence Intelligence Service. This entails that candidates, as a minimum, have stayed within NATO/EU for the last 7 years only interrupted by short stays abroad.

The Denmark based high-tech Terma Group develops products and systems for defense and non-defense security applications, including command and control systems, radar systems, self-protection systems for aircraft, space technology, and aerostructures for the aircraft industry.

The high-tech and innovative Terma Group develops products and systems for defense, non-defense and security applications, including command and control systems, radar systems, self-protection systems for aircraft and vessels, space technology, and aerostructures for the aircraft industry.

Headquartered in Aarhus, Denmark, Terma has subsidiaries and operations across Europe, in the Middle East, in Asia Pacific as well as a wholly-owned U.S. subsidiary, Terma Inc., with offices in Washington D.C., Georgia and Texas.

Application deadline:
1. June 2024