Group Manager Support Engineering
Saab Danmark A/S
Sonderborg, Denmark
Closing date / deadline: 29 October 2024
Want to influence the bigger picture? At Saab, you can realise amazing innovations that keep people and societies safe.
Your role
We are seeking an additional group manager to lead a team in support engineering. In this role you will be responsible for ensuring the highest level of technical support for our customers while managing and developing a team of support engineers.
You will collaborate closely with cross-functional teams to drive continuous improvement in our support processes and deliver excellent customer experiences.
What you’ll do:
- Lead, mentor, and develop a team of support engineers, fostering a culture of accountability, collaboration, and continuous learning
- Provide technical guidance and expertise to the support team, assisting in troubleshooting complex issues and ensuring timely resolution of customer inquiries
- Act as a point of contact for our customers, ensuring their voice is heard within the organization and advocating for their needs in product development and service enhancements
- Collaborate and communicate closely internally with stakeholders to plan and prioritize customer issues, communicate product updates, and drive initiatives to improve overall customer experience
- Identify training needs and opportunities for skill development within the support team, and coordinate training programs to enhance technical proficiency and customer service skills
- Provide input for the service and support strategy
- Coordinate with other Saab entities and help create the strategy for good service of our products across the whole world.
Your profile
This opportunity requires a person who likes to learn and work with many stakeholders. The candidates we are looking for are team players and people that are serious about their contributions in the team.
You have appropriate technical qualifications, preferably a Bachelor's degree in Electrical Engineering or a related field and some years of experience in management and/or project management.
You possess business acumen skills and knows the importance and value of timely planning and communication.
We are in a global environment and therefore look for candidates with various backgrounds and experiences. We interact with each other and therefore need good communicators, who like to interact with stakeholders and who speak/write English.
What can you expect from us?
Saab Danmark is a company that is growing and you will therefore experience a company that is dynamic and able to adapt. In the Saab group we have a saying ”Business is done between people”, and this is also the environment you can expect here. We offer:
- Initial learning process with mentorship and support
- Good career and development opportunities in a professional company
- A vibrant and international atmosphere with colleagues from all over the world
- Benefits that support our employees’ wellbeing
- A variety of social activities, lunch scheme, pension as well as flexible work conditions
- Focus on our teams, good cooperation and giving our employees the ability to take ownership of their tasks.
Candidates must be able to obtain a security clearance by the Danish Defence Intelligence Service. This entails that candidates, as a minimum, have had residency within NATO/EU for the last 7 years.
About Saab Danmark A/S
Saab in Denmark is part of the Saab Group with headquarters in Stockholm, Sweden. At the same time, Saab Danmark is an independent legal company with a flat organisational structure. Our main business area is delivering integrated communication solutions to military markets in Denmark and abroad.
You can find further information about our integrated communication solution TactiCall, at www.saab.com/naval.
Workplace
Saab Danmark A/S
Porten 6-8
6400 Sønderborg
Note: Some travel activity must be expected
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Application deadline:
We have interviews with candidates continuously.
The application can be in either Danish or English.
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Contact regarding the job content
[email protected]
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