Output Manager

Ikano Bank is on an exciting transformation journey to advance our mindsets, ways of working and solutions. Our vision is to establish user friendly digital capabilities for the many people by unlocking the full potential of our co-workers and partners.
At Ikano Bank, we create possibilities for a better living by providing banking and financial services for the many. We do it with different perspectives, natural curiosity and long-term focus. A unique chance for greater responsibility and future opportunities. Let’s achieve great things together!

We are seeking an Output manager to join us on our transformation journey.
This role is about to ensure an efficient, cost efficient and sustainable handling of Ikano bank customer correspondence in all channels. Be the key contact within Ikano bank and with suppliers involved.
Always with a smooth and simple customer journey in mind.
Be the owner for the target 100% paperless 2025

Let’s make a difference for the many people
Key responsibilities

• Ensure a clear roadmap regarding the activities
• The key contact in relation to output management (internal stakeholders and external suppliers)
• Focus on activities that contribute to the target to move 100% paperless
• Continue the development work with Ikano banks digital secure inbox where we want to steer most of our personal customer correspondence .
• Business system owner for one of our tools "Access interactive"
• Have full control of the processes related to customer correspondence

To succeed in the role we believe you fulfills the following

• A big drive for delivery and pro-active
• Good in analytics and to identify potentials
• Quick learner
• Love working together with other stakeholders
• A good structure and planning with a close follow-up on activities
• Common sense

Are you the one for Ikano?
You love challenges and with common sense and simplicity in mind challenge complexity and ask why.
Building a network with stakeholders you see as a key to get progress
You have a big drive for delivery and find ways to move forward.

Motivation:

• Inspired to communicate and motivate others positively
• Passionate about working with teams and individuals to achieve business goals
• Committed to a customer-centric approach, simplifying complex tasks

Knowledge:

• Expertise in managing a multinational banking organization from a process perspective
• Hands-on experience in process improvement, preferably within a multinational banking environment
• Demonstrated leadership skills in an international matrix organization
• Understanding of managing teams and individuals through change processes
• Experience in creating and implementing strategic plans

Capabilities:

• Strong skills in process management and improvements
• Ability to coach teams and individuals towards business and project targets
• Capacity to influence at a senior level
• Self-driven, easy-going, a team player, and proactive
• Ability to maintain a holistic view even in times of change
• Excellent organizational skills, with the ability to plan and prioritize a varied array of responsibilities
• Independent operation with minimal direction, characterized by customer orientation, high integrity, disciplined execution, and accountability

Qualifications:

• Fluency in Swedish and English
• Personal drive and enable to see solutions where others see a hindrance

Join us now – together we will find a better way
Please apply before 2024-10-14. More information can be given by Peter Carlsson [email protected]. Note that we can´t receive applications via mail, please use the application form below.

About Ikano Bank AB (publ)
Ikano Bank creates possibilities for better living by offering simple, fair and affordable services, enabling a healthy economy for the many people. Our offer includes savings and loan products for consumers, sales support services for retailers, and leasing and factoring solutions for businesses. We conduct business in Sweden, Denmark, Finland, Norway, the UK, Poland, Germany and Austria. Ikano Bank is a part of the Ikano Group, an international group of companies active within banking, real estate, production, insurance, data analytics and retail, who owns 51 % of the Bank. Ingka Group, a strategic partner in the IKEA franchise system, operating 378 IKEA stores in 31 countries, owns the remaining 49 % of Ikano Bank. Ikano Bank’s head office is located in Malmö, Sweden and the company is registered in Älmhult, Sweden where the business was once founded.family. Our mission is to simplify the many people’s lives so they can focus on living it. We do this by working together to create simple and meaningful solutions based on fair terms that bring value to our customers.

Find out more about us on www.ikanogroup.com

Find out more about us on www.ikanogroup.com