Solution Owner - Commercial (CRM)
Lantmännen Unibake Danmark A/S
Have an appetite for more?
Join a leading global bakery group powered by ambitious people who are truly passionate about delivering the best in everything they do.
With business in mind and people at heart, we always work together to influence our road ahead. We want you to be part of our growth journey and a great, global family.
We have an exciting opportunity as Solution Owner with a focus on our Commercial solutions to support one of the most significant business transformations currently underway in the Nordic region: the implementation of the Unibake Business Platform which includes Microsoft Dynamics 365FO and other solutions.
This is what you will do
You'll manage and upgrade our Unibake Business Platform (including MS Dynamics CRM), lead super user forums, and keep our documentation sharp. Be the go-to for incident support, tackle critical issues, and drive innovation by staying on top of industry trends.
If you're passionate about driving innovation and have a strong background in Commercial business solutions, apply now!
Primary areas of responsibility
- Participate actively in version and release upgrades of the Unibake Business Platform, including MS Dynamics CRM.
- Collaborate with Business Process Managers (BPMs) and architects to drive the Change Request (CR) process.
- Assist the BPM in standardizing and optimizing business processes.
- Co-lead super user forums for the functional area with the BPM.
- Keep solution documentation, such as Detailed Process Instructions (DPIs), current and accurate.
- Support and maintain delivery from roll-out projects using standardized approaches for solutions and documentation.
- Provide third-line support for incidents and service requests, and coordinate problem resolution for the designated solution area.
- Join task force meetings for critical incidents (P1-P2) and facilitate communication to resolve issues with other resources.
- Monitor external trends and propose future developments for roadmap planning within the solution area.
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