Marketing Operations Manager

Position: Manager, Marketing Operations

Reports to Title: VP of Marketing & Strategy

Department/Division: Marketing & Strategy

Primary Work Location: Bloomington / Shakopee

Job Code/Classification Exempt

Revision Date: August 2024

Position Overview
GN ReSound is seeking a Manager for our North American Marketing Operations Team. This role is central to the running of our marketing machine across a number of brands, sales channels, and markets within the Hearing Division for North America. GN’s aim is to be the Trusted Partner to our customers, therefore, the effectiveness of our team enables the success of our internal and external customers by providing valuable solutions and being easy to work with.

The Manager of Marketing Operations is part of a broader leadership team within the MarCom team responsible for a broad range of high-impact projects and initiatives. We work in close collaboration with sales and channel leadership, internal support teams such as Finance and Operations, as well as our marketing colleagues networked around the world and in particular with our global HQ based out of Denmark.

GN is a leading technology company with a proud history of innovation that spans more than 150 years. Comprised of 3 divisions: Hearing, Enterprise, and Gaming & Consumer all of our business units are connected through a mission of focusing on communication to Bring People Closer. Anchored in our North American HQ for Hearing, this position works in a Hybrid fashion out of our current location in Bloomington MN. In 2025, based on needing a newer and larger facility to accommodate our growing business, we are relocating to Shakopee MN.

If you thrive in a high-pace, dynamic, and collaborative environment and are driven by the pursuit of excellence centered around our customers then you may be a good fit for the team and we’d love to hear from you.

Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Leadership: Provide leadership and direction for Marketing Operations to ensure alignment to departmental and overall business goals.
• Content Lifecycle Management: Oversee the print and digital content lifecycle, including the implementation of fulfillment portal systems, creation of process documentation, and development of training materials, ensuring alignment with compliance requirements.
• Compliance Management: Ensure compliance by owning the management of creation protocols that adhere to the regulations of our industry and company procedures.
• Process Optimization: Foster an environment of continuous improvement to optimize system and process efficiency in collaboration with key cross-functional and global stakeholders.
• Budget Management: Monitor and proactively work to keep projects within budget while providing strategic insights for cost optimization.
• Partner Management: Drive mutually beneficial relationships with internal and external agency partners to create and produce materials in alignment with our brand guidelines and high-quality expectations.
• Additional Duties: Adapt to the needs of the organization by performing additional duties as assigned including the current oversight of the execution of digital marketing activities.

Competencies (Knowledge and Skills needed for this position.)

• Demonstrated capability of leading, motivating, and developing team members
• Positive team player with excellent organization, time management, and task management skills
• Ability to take initiative while working independently and comfortable with ambiguity
• Exceptional analytic, decision-making, and problem-solving skills driven by a strong sense of ethics and pragmatism
• Proven track record of working on multiple projects simultaneously with cross-functional and global stakeholders
• Skilled communicator building interpersonal relationships at all levels to achieve collective success
• Ability to think strategically, prioritize tasks and oversee execution with attention to detail
• Proficiency with core Microsoft Office Tools: Excel, PowerPoint, Word, Outlook, etc.
• Familiarity with and implementation of Project Management Tools such as Asana

Desired Qualifications
Preferred Education:

• Bachelor’s degree in Marketing & Communications, Business, or a related field.

Experience:

• 3-5 years of experience leading a team
• Experience working in marketing operations, print & fulfillment, or related field
• Experience working with Hearing Aids or other medical devices is a plus
• Experience, training, and/or certifications specializing in continuous improvement and process engineering are a bonus

Other Information
Working Environment: Combination of office setting and remote (home-based) work.

Physical Demands: Prolonged periods of sitting or standing at a desk/workstation are required. Regular use of phone, computer and email is essential. The employee must occasionally lift and/or move up to 15 pounds.

Travel: Less than 10%

Position Type and Expected Hours of Work: Full-Time: 40 Hours/Week

Monday – Friday, 8:00AM – 5:00PM

About Us
At ReSound, people with hearing loss are at the heart of what we do. In an ever-smarter world, we think big and challenge the norm so that we can transform lives through the power of sound. A life that empowers you to hear more, do more and be more than you ever thought possible.

What We Offer
As a leading medical device manufacturer, we value our employees and offer competitive wages and benefits including:
- Generous Benefits including PTO and Paid Holidays
- 401k with Company match
- Paid Parental Leave & Transition Back to Work Benefits
- Company HSA Contributions
- Free Hearing Aids for Family Members

Equal Opportunity Employer
GN Hearing is an equal opportunity/affirmative action employer committed to cultural diversity in the workplace. GN Hearing openly supports and is fully committed to the recruitment, training and promotion of all individuals, without regard to race, color, creed, religion, national origin, ancestry, sexual orientation, disability, age, gender, maternity, marital status, status with regard to public assistance or any other classification protected by state, federal or local law or ordinance. Founded in 1869, GN group today operates in more than 90 countries across the world and has more than 6,000 employees. View The EEO is the Law poster and its supplement.

E-Verify
GN Hearing / ReSound participates in E-Verify. View the E-Verify poster here. View the Right to Work poster here.

Disability Accommodation
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [email protected]. This email is provided for the purpose of supporting applicants who have a disability that prevents them from being able to apply online. Only emails received for this purpose will be returned. Emails left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

#LI-ReSound

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Location: MN, Bloomington