Aftersales Support Assistant

We are seeking a new member to join our Aftersales team. In this role, you will be responsible for managing customer claims and complaints, ensuring that our customers experience a smooth and efficient claims process. You will handle all claims processing for designated customers or customer groups, aiming to resolve issues promptly and effectively. Additionally, you will have the opportunity to contribute to the improvement of our claims handling procedures by offering valuable feedback and suggestions.

You will be part of a small, collaborative team that works closely with our Quality Department, as well as our colleagues in Poland and Lithuania. Your input will help ensure a seamless aftersales experience for our customers.

Responsibilities

• Manage and process customer claims and complaints efficiently
• Handle claims for specific customers and/or customer groups
• Ensure customer satisfaction by resolving issues and providing timely support
• Collaborate with the Quality Department and international colleagues to maintain high standards
• Contribute to the continuous improvement of our claims handling processes
• Assist in developing new, more efficient methods for streamlining the claims process

Who Are You?

• Experience in claims handling is advantageous but not essential
• You are customer-focused and solution-oriented, committed to resolving issues
• Able to make independent decisions while seeking guidance and support when needed
• Comfortable with repetitive tasks but enthusiastic about contributing to process improvements
• You are open to learning more about the furniture industry and are willing to dive into the details when necessary

What you can expect from Actona Group:

• • The possibility to make your mark on the job.
  • A dedicated team with good colleagues.
  • An informal and flexible work environment where we celebrate successes together.
  • A workplace that takes care of its employees with appreciative care and benefits.
  • A workplace that believes in development and opportunities.

You can also read more about what it is like to be employed at Actona Group here.

https://actonagroup.dk/karriere/moed-et-medlem-af-vores-actona-team

Data protection statement
https://actonagroup.dk/forside/persondatapolitik

Interested? Then don't hesitate to send us an application.

We look forward to hearing from you.

Work location – Tvis, Holstebro, Denmark

Start - As soon as possible

Actona Group:
Actona Group A/S has a clear vision: We want to be the most value-adding global furniture partner. For the past 40 years, Actona Group has specialised in providing modern furniture to the world's leading furniture stores, and today our furniture is sold in 90 countries around the world.

Actona Group is on a sustainable journey. We will create an even bigger, stronger, and more sustainable company. We want to create continued growth and value-adding services for the benefit of our customers and partners. With a sustainable focus, we also want to minimise our environmental impact.

Facts about Actona Group:

• 2,800 employees worldwide
• Headquarters, showroom, and European distribution centre in Holstebro, Denmark
• Turnover of over DKK 2.8 billion
• Furniture production in China, Lithuania, Poland, and Ukraine
• Trading company in China

We accept CVs and applications in both Danish and English.