Customer consultant

Reshape Biotech Copenhagen Full-time Salary Competitive Job description
Customer Consultant at Reshape Biotech
At Reshape, we don’t just challenge the status quo of biotech today. Our goal is to redefine biotechnology research for the future. We believe that biology holds the key to a sustainable future. We want to provide the most innovative companies with the tools to decode nature in order to address some of humanity’s biggest challenges — from revolutionizing alternative protein production to pioneering sustainable agriculture practices.

Could you see yourself at Reshape? Read on.

You’ll be part of our Customer Solutions team
Welcome to the Customer Success team – deeply focused on building great relationships with customers and helping them derive as much value as possible from our technology.

The team is deeply multi-disciplinary, spanning biotech and application knowledge, commercial acumen and technical knowledge around project management and implementations. From guiding customers to understand how we might help them resolve their problems all the way to helping them implement, we’ve got it covered.

Our goal is simple: to maximise the value we create for customers, building trust and collaborating closely with the sales team to expand with existing customers and new logos.

The purpose of the role
We are seeking a seasoned Customer Consultant, someone deeply engaged in steering and documenting value for our esteemed biotech customers. In this pivotal role, you will be the linchpin ensuring the success of our implementations, guaranteeing an unparalleled experience as a Reshape customer. Your primary focus will be nurturing and fortifying customer relationships, ensuring they extract maximum value from our cutting-edge technology and platform—from the initial implementation stages to renewal, expansion and beyond. Additionally, this role will position you at the heart of Reshape, offering the opportunity to collaborate with the brightest minds across product and tech, sales, and operations.

These will be your main responsibilities:

• Expert Commercial Partner: Work in very close collaboration with account executives to build deep trust during customer engagements
• Strategic Advisory Role: Serve as a trusted advisor, helping customers implement the solutions quickly and efficiently and understanding their needs and pains
• Collaboration for Continuous Improvement: Collaborate seamlessly with the sales and product teams, conveying customer feedback and contributing to overarching product and process enhancements.
• Value Documentation: Promote and meticulously document the value derived from our implementations, identifying and positioning opportunities for delivering additional value to customers.
• Regular Engagement: Establish and maintain a regular meeting cadence with customers to ensure good expectation setting, resolve any concerns promptly and discuss and administer renewals
• Project Management Excellence: Support implementations by upholding sound project management practices, ensuring timely deliverables for all stakeholders involved.

Job requirements
What we value:

• A PhD or Masters in biology, bioengineering or similar with a minimum of 3 years of work experience, ideally in an R&D environment
• Be an excellent communicator with the ability to demonstrate the value of our technology and platform and resolve concerns
• Have experience working with stakeholders at multiple levels managing projects or ongoing customer engagements. Ideally you have worked with implementations and/or customer success or as a management consultant.
• Have strong problem-solving skills and a customer-centric mindset.
• Have great judgement and thrive when working in a trust-based environment.
• Ability to travel for customer on-sites as required (~monthly)

We know this is a pretty broad role, and we are not sticklers for requirements. If you have a solid background in biotech and microbiology, would love to work closely with a broad range of fascinating companies, and share our vision for the future, we would love to hear from you.

What we offer:

• A fun, informal, and fast-paced work environment in a rapidly growing organization.
• Flexible working hours (but also expect flexibility in return).
• An inclusive and social environment.
• Competitive compensation.
• Lunch, sodas, coffee, and snacks in the office.
• Weekly company workouts and frequent social gatherings.

Why join Reshape?
We, in Reshape, are set on reinventing how biotechnology research is being conducted. We believe that biology is the cornerstone of a sustainable future. We want to pioneer building innovative tools helping research teams everywhere to decipher the complexities of nature in order for us to tackle some of the great challenges we, as in all humans, are facing currently.

Our mission? To pioneer the future of lab automation and AI-powered analysis. This enables research teams to collaborate more effectively, automate repetitive tasks, and gives them access to more data than ever – so they can get back to doing science. This way companies can accelerate the research pace and reduce time to market.

Yes, it's an ambitious mission. Establishing a new standard in biotechnology demands a dedicated team, so we're always keen to welcome new talent. Our diverse team of passionate professionals is primarily based at our Copenhagen HQ.

We value transparency, accountability, and tight-knit collaboration, believing these principles are not just the foundation of great products but also key components of a vibrant and successful organization. Something we’ve been doing quite well up until now, if we may add.

Step into a role at Reshape Biotech, your contributions will have the potential to shape the future of biotechnology. Are you still excited about Reshape and see yourself in what’s outlined above? If yes, we’d love to hear from you.