Manager – Application Support Services

Line Manager – Application Support Services
We are looking for an experienced Line Manager to lead our Application Support Services team. If you're a people-focused leader with experience managing teams of 12+ IT professionals in a multinational environment and have a solid background in the Application Outsourcing business, this could be the perfect role for you.

Team Overview: Your team will provide operational support and manage project work, supporting hundreds of client applications and multiple middleware platforms. The team currently consists of 11 members, with plans to grow to 16+ people. As a global team, they collaborate with colleagues from Denmark and the Philippines. Daily communication happens in English via online channels such as MS Teams calls and chat, and you will be expected to do the same.
Technologies supported by the team include Windows and Unix-based applications, as well as MQ, WebLogic, WebSphere, Apache Tomcat, OpenShift, and a variety of Application and Web Servers, including TWS.

Responsibilities:

• Manage the team’s workload, including setting clear goals and deadlines, allocating resources, and overseeing project management.
  • Lead and support direct reports, addressing development needs, performance management, technology challenges, and operational requirements.
  • Drive continuous improvements, including automation and optimization initiatives, and manage the implementation of necessary changes.
  • Actively listen to team members' feedback and address any issues or conflicts that arise.
  • Collaborate with HR to ensure adherence to all HR processes, including performance management, compensation, retention strategies, and the annual organizational review.
  • Foster strong cooperation with other Aeven delivery centers in Denmark and the Philippines.
  • Regularly report on key metrics and KPIs to ensure alignment with business goals.

• 6 weeks of paid time off per year
• 5 sick days per year
• Flexible working hours
• Possibility to work from home
• Flexible cafeteria account for leisure (18,000 CZK per year) allowing you to use points for MultiSport, public transport tickets, or contribute to your pension savings
• Meal vouchers in the amount of 200 CZK per workday (Aeven covers 55%)
• Referral bonus (20,000 – 60,000 CZK)
• Free snacks on Mondays and monthly get-togethers
• Free fruits and vegetables every day
• Height-adjustable tables
• Co-working offices in Ostrava and Brno
• Czech language lessons
• Annual flu vaccination for free

Employee benefits

Qualifications and Experience:
• Proven ability to effectively lead a large team (12+) of Application Engineers with diverse backgrounds, expertise levels, and seniority.
• Solid technical understanding of IT infrastructure and business metrics, with knowledge of industry best practices and benchmarks.
• Excellent leadership and interpersonal skills, applied within an international environment.
• Strong understanding of ITSM processes and Agile methodologies.
• Familiarity with IT Operations and IT Outsourcing environments.
• In-depth knowledge of performance metrics and how to drive them.
• Proactive in fostering internal and cross-team collaboration to ensure smooth operations.
• Positive attitude, open-mindedness, and a strong team player mentality.

Lokation: Prague