Eligibility Specialist

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Job Level: Professional

Location: Melbourne, VIC, AU, 3000

Area of Expertise: Customer Services & Claims

Unit: Allianz Australia

Employing Entity: ALLIANZ AUSTRALIA SERVICES PTY LTD

Job Type: Full-Time

Remote Job: Hybrid working

Employment Type: Permanent

ID: 55426

Position Cluster: Non-Executive

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

We are are looking for two Eligibility Specialists based in our Melbourne office.

You'll be responsible for

• Making initial liability decisions within the quality decision making framework
• Assessing the need for referrals and investigative tools to expedite information gathering
• Demonstrating strong customer service and time management skills
• Ensuring a positive service experience for our stakeholders and providing effective strategies for liability outcomes
• Accurate assessment, determination and calculation of entitlements on accepted claims

About you

• Experience in Personal Injury & Worker's Compensation
• Basic understanding of the WIRC Act 2013 and associated Worksafe policies and guidelines pertaning to initial entitlement determinations
• Strong customer service attributes incorporating excellent written and verbal communication skills
• Ability to meet deadlines
• Knowledge of Worksafe operating models and IT systems

What's on offer

• Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
• A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
• An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
• Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
• Insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
• Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
• The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.

About Allianz

At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Great to have you on board. Let's care for tomorrow.