Customer Solutions Engineer, Continuous Improvement

Think Global, Work Local with Maersk Customs Service!

Are you ready to be part of an organization on an industry-defining transformation journey that will change the world?

Maersk, a global leader in logistics, is on a journey to transform the logistics industry and Customs Services is at the heart of this integrator strategy. With end-to-end customs visibility, Maersk Customs Services, offer global reach and local expertise to help customers navigate customs processes, and seamlessly coordinate their supply chains, ensuring the timely movement of goods.

To work at Maersk Customs Services is to work with the world. With over 60,000 unique customers, actively trading in 139 countries worldwide with a global delivery network spread across 113 countries, you will be working in a truly international environment.

Our end-to-end logistics services is constantly improving and with that our growing suite of digital solutions as well, which you can use to your benefit as part of our team in Customs Services.

Find yourself welcome in our diverse and inclusive culture, working alongside a team of more than 2,200 trade and customs experts around the world, where you are valued for who you are and rewarded for what you bring.

Are you ready to play your part in this?

Customer Solutions Engineer, Continuous Improvement
Working at Maersk Customs Services (MCS) means working in an international environment together with passionate and highly competent colleagues. With a strong drive to generate sustainable solutions, we facilitate international trade and help our customers to grow their business. The willingness to get engaged in this important task is clear proof of the pride and commitment felt by everyone throughout the company.

We Offer
Maersk Customs Services is growing, and we are therefore looking for new colleagues with a passion for creating business value for our customers. The Solution and Design Engineering team is looking for a new team member to join us as Customer Solutions Engineer with a focus on Continuous Improvement, adding value to our existing customers, improving our service delivery through automation and be proactive in the dialogue with our customers.

You will be part of a team that are experts in system design, configuration and B2B integrations within the customs area. The team is responsible for designing and configuring solutions for automation of customs processes. We also work with improving operational processes, change management and educating our customers in how to use the solutions.

If you are a driven team player, with experience from managing technical solutions and B2B integrations, and is stimulated by working in an exciting industry in the middle of the digitalization journey, this is the role for you!

You will join a technology driven organization where your contribution makes a difference. Our organization is characterized by freedom under responsibility, where your initiatives and contributions are acknowledged and make a difference. At MCS, you are given good opportunities for personal development. We value a good work-life balance, and we care about the health of our employees.

The Customer Solutions Engineer will report to the Head of Solution and Design Engineering Customs Europe and be part of a distributed team dedicated to planning, designing, and implementing digital solutions.

Key Responsibilities
In the role of Customer Solutions Engineer you will have the opportunity to work with the following areas, depending on the focus of your role:

• Driving Continuous Improvement for our existing customers:

Responsible for planning, communicating, delivering change requests and necessary improvements to the existing solutions for our customers.

• Systems Design and Configuration:

You will design and configure the digital systems to enable service delivery to the customers, ensure that tests are completed and that the solution is quality assured.

• Business Process Analysis and Design:

You will analyze the business processes, define tools to use and design the most suitable solution together with experts within the team.

• Technical Project Management:

Responsible for planning, communicating, delivering value to the customer in smaller to medium projects, managing scope, drive tests, produce documentation and balancing time, budget and quality

We’re looking for
To us, your personality is of great importance, and we value qualities such as curiosity, flexibility and ability to collaborate.

To be successful in the role of Customer Solutions Engineer, we also believe you bring some of the following experiences and competencies:

• Academic education within IT or relevant field.
• Experience in customs, logistics and trade industry
• 2-5 years of relevant experience in a customer focused role.
• 3 years of relevant experience as Technical Project Manager within IT.
• Experience from working with configuration of technical solutions integrated within a complex environment.
• Experience from working with Implementation projects.
• Experience from analyzing and aligning services with business processes.
• Excellent communicator.
• Knowledge withing the area of Change Management
• It is a merit if you have experiences from business intelligence, IT infrastructure, IT security or user experience and design (UX)
• Professional working proficiency in English, written and oral.

The selection process in ongoing, but we would like to receive your resume no later than 27 Oct 2024. We welcome your application!

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].

Work type:
Full time

Locations:
SE - Malmo

DE - Soest

NL - Barendrecht

DE - Hamburg

SE - Stromstad

GB - Manchester

SE - Stockholm

SE - Gothenburg

DK - Maribo

NO - Oslo