Channel Operations Manager CDO · Brussels · Hybrid Remote

Large Company with Great Ambitions and Close Relations
Efficy is a leading European Customer Relationship Management (CRM) solution that provides businesses of all sizes with complete, flexible, customizable, and scalable software to enable their growth. Efficy’s platform includes products for marketing automation, sales, project management, customer service, and customer nurturing. Currently, more than 300,000 users from 63 countries use Efficy’s tool.

Founded in 2005 and headquartered in Brussels, Efficy’s around 500 employees work in local offices in Belgium, France, Spain, the Netherlands, Sweden, Denmark, Finland, Norway, Poland, Hong Kong, or remotely.

Our mission is to contribute to the success of every company by helping them transform customer data into customer insight while simplifying the work of their employees.

At Efficy, two days are rarely the same, and things are changing rapidly. So, fasten your seatbelt and join us on the journey.

A Unique Work Experience & Company Culture
We want our employees to thrive in their daily lives, so you can expect challenges, online music quizzes, onsite ping-pong tournaments, and much more. Communication is informal, and your colleagues are only a short call away.

Your Impact as a Channel Operations Manager
As the Channel Operations Manager, your mission is to implement and manage Efficy’s Partner Management Platform (PRM) while ensuring the smooth coordination of the product partnership process. You'll act as the central point of contact for channel partners, facilitating onboarding, integration, and communication. Your efforts will play a critical role in developing Efficy's partner ecosystem, fostering long-term relationships, and supporting the strategic objectives of the Head of Indirect.

Key Responsibilities
With your organizational skills and a proactive mindset, you will lead the following key responsibilities:

- Implement and Manage Efficy’s Partner Management Platform (PRM): Oversee the platform to ensure seamless partner interaction and data flow.

- Single Point of Contact for Partner Coordination: Act as the primary liaison for product and commercial integration within the partner network.

- Organize Integration Steering Groups: Facilitate communication between product and commercial teams, ensuring alignment in partner integrations.

- Channel Onboarding: Structure and oversee the onboarding process, ensuring all stakeholders have access to the information and materials needed for signing and onboarding new partners.

- Collaboration with Head of Indirect: Assist in identifying new needs within the channel ecosystem and support growth and partner success.

-Integration Stakeholder Engagement: Work closely with integration and marketplace teams to refine approaches and meet evolving partner needs.

- Internal Stakeholder Management: Coordinate with sales, marketing, and product teams to deliver essential channel and integration materials on time.

- Support Ecosystem Development: Aid the Head of Indirect in building an internal knowledge-sharing ecosystem for best practices and channel insights.

- Basic Marketing Communications: Provide support with basic marketing communication needs within the channel and integration network.

About YOU
Joining our team as a Channel Operations Manager, we value individuals who embrace our company culture of openness, honesty, and commitment to our core values—putting people first, taking ownership, and ensuring efficiency in our daily work.

We are looking for someone who is/has:

- A customer-centric mindset with an interest in software/Martech and CRM solutions.

- Strong communication, coordination, and organizational skills, with experience in channel or partner management.

- Experience in managing onboarding processes and stakeholder engagement.

-Ability to collaborate across sales, marketing, and product teams effectively.

- Analytical thinking and problem-solving skills with a "hands-on" mentality.

- Independent, accurate, stress-resistant, and a team player.

-Fluent in English

We Offer YOU

- A competitive salary package with a referral program.

- A stable and growing company with an entrepreneurial mindset where your ideas are welcomed and supported.

- High flexibility—hybrid work is part of our DNA.

- State-of-the-art offices with our unique co-living-co-working concept where teamwork is the norm.

- International growth opportunities and internal mobility.

- Regular team events such as lunches, after-work gatherings, and sports trips.

- Learning opportunities in languages, tech, product, sales techniques, and leadership

Do you have questions about this position? Please contact [email protected]

Find more jobs at https://jobs.efficy.com.

efficy is a people-first employer. We offer equal opportunities to all our candidates. We pride ourselves on the diversity of our people. We welcome you, and everything that makes you—well, you. That includes your gender identity, sexual orientation, religion, ethnicity, age, or disability status. So, if you’re interested in joining us, please feel free to apply. We can’t wait to meet you!

Disclaimer
efficy is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at efficy via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of efficy. No fee will be paid in the event the candidate is hired by efficy as a result of an unsolicited referral or through other means.

Department
CDO

Locations
Brussels

Remote status
Hybrid Remote