Senior Program Manager

Join a truly global team that manages programs across regions
We are looking for a Senior Program Manager to join our Technology Partner Program team and oversee the implementation, adoption, and future enhancements of Milestone’s Technology Partner Program. This role provides the exciting opportunity to be part of a key strategic project driving the successful implementation of the program that will meaningfully contribute towards achieving Milestone’s commercial and technology objectives.

You will report to the Manager of Technology Partner Program Team, which is part of a Global Channel function within our Revenue organization but will collaborate closely with stakeholders across all departments to ensure the success of our Technology Partner Program.

Why join us?
Joining Milestone means becoming part of a company with a remarkable growth history and a strong People-First Culture. You’ll work alongside smart, friendly colleagues from around the globe, all dedicated to driving success. Our teams thrive on idea sharing, constructive feedback, and celebrating each other’s achievements, fostering a collaborative, growth mindset.

We are also committed to providing the best working conditions to help you succeed and grow personally. This includes on-the-job training and learning courses tailored to your role, ensuring you have the skills and knowledge to excel in your role and develop towards your future ambitions. As part of this role, regional and global travel may be required approximately 5% of the time to support program initiatives and foster strong relationships with partners.

Your areas of responsibility
As the Senior Program Manager for the Technology Partner Program, you will lead the implementation and ongoing enhancement of the program. With the design phase complete, your primary focus will be driving successful execution, managing risks, and leading change initiatives to ensure smooth program adoption.

1. Program Development

• Design and implement program enhancements that meet market demands and organizational goals
• Optimize program processes and governance such as account management systems & program tiering
• Continuously enhance program benefits and requirements to ensure we can attract, retain, and develop our partners

2. Program Implementation

• Collaborate with the cross-functional project team to implement the new Technology Partner Program within Milestone’s tools and organization
• Ensure alignment with Milestone’s growth and technology partnership strategy
• Ensure smooth transition of existing Technology Partners to new program

3. Program Management

• Lead the management and monitoring of the Technology Partner Program
• Ensure delivery of key program results
• Ensure compliance to program guidelines and Milestone standards

4. Program Measurability

• Work closely with business intelligence teams to measure and report program performance
• Utilize expanded data-driven insights to identify best practices and drive continuous improvements

5. Change Management & Cross-Functional Collaboration

• Communicate effectively with internal and external stakeholders (Channel and Technology Partners)
• Bridge communication gaps between technical and non-technical team members
• Collaborate with Technology, Sales Operations, Partner Marketing, and Legal teams to ensure efficient program delivery

6. Risk Management

• Proactively identify and mitigate risks related to program implementation and throughout the program lifecycle
• Develop contingency plans to address identified risks and ensure visibility to program leadership

What you bring to the team
You are a dedicated and team-oriented professional who inspires people, delegates ownership, and has a ‘get things done’ approach with a passion for driving collaboration, optimizing processes, and ensuring successful project outcomes.

These are some of the competences we look for:

• 5+ years of experience in program management with a proven ability to work effectively with all organizational levels and cross-functional teams
• Bachelor's degree in business, or a related field (Master's degree preferred)
• Excellent portfolio and project management skills (familiarity with Agile Project Management and working in Empowered Trio teams is a benefit)
• Experience with managing programs in an international setting is a benefit
• Advanced experience with CRM & PRM systems (Salesforce and Impartner, respectively)
• Ability to analyze data, identify trends, and make data-driven decisions
• Leadership skills and the ability to influence without direct authority
• Problem-solving aptitude and a proactive approach to challenges
• Experience with a 2-tier channel sales model and open platform technology solutions is a benefit
• Excellent written and verbal communication skills in English

Application and contact
You will experience an inclusive and unbiased recruitment process where all employment decisions are based on qualifications rather than race, color, ethnicity, gender identity, age, sexual orientation, and religion. We advise you not to attach a cover letter to your application but instead, we encourage you to write a few lines about why you are applying for the position in your resume/CV. Additionally we recommend you not to add a photo in your resume/CV.

Are you excited about this opportunity? Then we encourage you to apply as soon as possible. We will take candidates into the recruitment process continuously and the position will remain open until a suitable candidate has been found.

Location:
Copenhagen, Denmark