Global Process Owner

Global Process Owner City: Copenhagen V Country/Region: DK Application Deadline: 31th of October 2024 Global HR Process Owner, People Experience & Services (HRC&S)

Do you want to be at the forefront of driving world-class employee experience in the world's largest jewellery company? As the Global HR Process Owner in the People Experience & Services division you will have an exciting opportunity to lead HR and strategic innovation, focusing on global employee experience enhancement.

We are steadfast in our growth strategy, focusing on nurturing a workforce that is informed, empowered, and actively engaged. Central to this mission is our People Experience and Services function, driving comprehensive transformation in HR, while collaborating closely with our Retail Excellence, Finance and Digital & Technology organization to mature our underlying technical and process foundation.

In recent years, Human Resources, Communication & Sustainability (HRC&S) has led the way in digital transformation at Pandora by integrating the comprehensive SAP SuccessFactors suite into our office community, while also rolling out Workforce Management solutions for our retail sector. Our focus is on making the employee journey at Pandora as seamless as possible, while extending our people services to the entire global workforce, with an aim to minimize attrition and provide outstanding experiences.

Job Overview:

The Global Process Owner for HR will oversee and optimize global HR processes across the entire organization, focusing on enhancing store productivity and operational efficiency. This role is responsible for ensuring the smooth functioning of HR operations globally, with a key focus on improving payroll accuracy, employee experience, and reducing administrative overhead.

The role requires leadership in deploying and continuously improving HR systems, including SuccessFactors for Core HCM and Dayforce for scheduling and time & attendance management. You will drive process automation and system optimization while leading future integrations, including a potential HR service delivery solution to streamline HR support.

Key Responsibilities:

• Lead the global deployment and continuous improvement of HR systems (SuccessFactors for Core HCM, Dayforce for time & attendance and more), ensuring they support operational needs and align with business goals.

• Drive automation in HR processes to reduce manual tasks and administrative workload across HR and store-level operations in all markets.

• Manage and optimize global payroll accuracy and compliance, ensuring processes meet legal and regulatory requirements across global markets.

• Partner with cross-functional teams (HR, IT, Finance, Retail Operations) to align HR initiatives with overall business goals, especially in enhancing store productivity.

• Use data and analytics to monitor and drive process improvements, focusing on KPIs related to process efficiency, payroll accuracy, and employee satisfaction.

• Lead system integrations and implementations of future technologies, including exploring an HR case management soluton such as ServiceNow

• Work closely with global and regional teams to ensure process changes are effectively communicated, trained, and adopted across the organization.

• Develop and maintain strong relationships with stakeholders, ensuring alignment and collaboration across regions.

• Provide leadership in HR process governance and continuous process improvement methodologies to sustain operational efficiency and compliance.

Ideal Candidate Profile:

• Experience in global HR process management and deep expertise in HR systems such as SuccessFactors and Dayforce.

• Proven ability to lead large-scale process improvement initiatives across multiple regions, with a track record of driving automation and technology solutions.

• A solid background in the retail industry, with an understanding of store operations, employee scheduling, and payroll management.

• Strong analytical skills, with the ability to leverage data to inform decision-making and process enhancements.

• Excellent stakeholder management skills, with the ability to influence and collaborate across cross-functional teams.

• Innovative mindset with a focus on reducing administrative time through automation and enhancing the employee experience.

• Knowledge of compliance with global HR regulations and payroll standards.

• Strong communication skills and the ability to lead cross-regional teams effectively.

This role is critical in ensuring that HR processes support the organization’s goals for global store productivity, employee experience, and operational efficiency while leveraging automation to reduce administrative burdens.

Did we get your attention?

We hope you got all your questions answered and feel confident applying for this position, however if you have more questions regarding the position, please contact:

Patrick Threms Garborg

Global Talent Acquisition

[email protected]

If you see yourself in the position and would like to become a part of Pandora’s future, please do not hesitate to apply. We look forward to hearing from you!

We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site www.pandoragroup.com.

Icing on the cake

You will be working out of our beautiful Head Office in Copenhagen V, established in 2016 and designed to unite and inspire our teams. Besides our beautiful interior design we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit.

About Pandora

Pandora is the world's largest jewellery brand. The company designs, manufactures and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries through 6,500 points of sale, including more than 2,500 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 32,000 people worldwide and crafts its jewellery at two LEED certified facilities in Thailand, using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 28.1 billion in 2023.

At Pandora, we believe that creating an inclusive and diverse workplace and reflecting societal diversity in our customer engagement is essential to delivering on our company purpose: to give a voice to people’s loves. We dedicate ourselves to fostering, cultivating and preserving a culture of inclusion and diversity where everyone feels respected and valued.

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