Installations & Services Support Coordinator

Overview
Do you want to make a difference in a dynamic organization where you get to build relationships with people from all over the world? If yes, then this might be an opportunity just for you!

Essity – a leading global hygiene and health company and the home of brands like Tork, Libero, TENA, Libresse, Sorbact and JOBST is offering an exciting and challenging opportunity for you who want to contribute with your expertise, energy, and creativity.

We are looking to hire an Installations and Services Support Coordinator within the Professional Hygiene Business Unit, which includes operations in North America and Europe, selling primarily under the Tork brand. Essity is the world's leading B2B supplier of tissue paper, which is marketed under the Tork brand. Our end customers are found primarily in healthcare, public sector, commercial properties, offices, industry, hotels & restaurants, as well as facility service and cleaning.

Our culture is focused on collaboration, innovation, well-being and care, development, and commitment. We’re looking for people who embody our values, aren’t afraid to challenge, innovate, experiment, and move at a fast pace. We’re always looking for ways to improve our products and ourselves. If this is you, we’d love to talk.

Want to get a glimpse of our culture? Let some of our colleagues show you here

About the Role
In this role you will be responsible for administering installation services and be first line support to end customers related to different Tork service solutions (dispenser mounting, Tork Vision Cleaning digital services) within assigned area of responsibility. The role includes coordinating with third party service companies and resolving all disputes or challenges to secure smooth customer support and experience.

Based in our Gothenburg, Oslo, Allerod, or Espoo office, you will report to the Installations and Services Support Manager located in Mannheim.

Main responsibilities

• Execute dispenser installation activities within a given geography or group of countries.
• Work with third party installation providers to plan and arrange customer dispenser installations and site surveys.
• Manage interactions with customers before, during, and after installations to ensure satisfaction.
• Ensure installation activities and costs align with agreed terms and conditions.
• Resolve any customer disputes with third party installers in conjunction with the sales team.
• Activate post-sales processes for digital service solution contracts and provide first-line support for customer queries and issues.
• Administer recycling service for hand-towels contract setup and maintenance in line with standard procedures.

Who You Are
To be successful in the role, a high level of self-motivation, positive and effective communication skills, and a collaborative approach to teamwork are essential. You like to set up your work in a structured and methodical way and you have the ability to handle several tasks in parallel. Finally, you enjoy working at a higher pace where you proactively identify solutions to be able to ensure high efficiency as well as quality in your work.

You have

• Bachelor’s degree in a commercial-oriented field.
• Several years of working experience, preferably in customer service operations environment or similar.
• Good knowledge in Microsoft Office tools.
• Excellent written and spoken fluency in English. Knowledge of any other Nordic language (Finish, Danish, Norwegian or Swedish) is considered a plus.
• Experience with SAP/S4 Hana is considered a plus.

Application
Interested? If you are up for the challenge and think this sounds like you, apply online today! Please send your application in English. Kindly note that due to GDPR we will not accept applications via mail. As we will be making ongoing selections, interviews might start before the application deadline. Please use the link to apply via our career site. We may conduct background checks in the final stages of the recruitment process to verify your qualifications and fit for the role.

What We Can Offer You
Our purpose, Breaking Barriers to Well-being, provides meaning to everything we do. Working at Essity means a chance to improve well-being for people and opportunities to drive positive change for the society and the environment. As an employee at Essity, you will belong to an organization where you feel valued and supported to grow and challenged to generate business results in a collaborative and open atmosphere. Innovate for Good | Excel Together | Be You with Us

Application End Date:
04 nov. 2024
Job Requisition ID:
Essity247640