Digital Experience Testing & Optimisation Specialist - Interim

Digital Experience Testing & Optimisation Specialist - Interim City: Copenhagen V Country/Region: DK Application Deadline: 7th of November 2024 Job Title: Digital Experience Testing & Optimisation Specialist
Team: Global Ecommerce Trade & Testing

Do you want to be part of shaping the future of digital customer experiences for the world’s biggest jewellery brand? Are you passionate about improving eCommerce performance and customer journeys through data-driven testing and optimisation? And do you thrive in a collaborative and diverse environment where ideas are valued and shared across teams? Then this role could be the perfect fit for you!

Your role in driving digital experience improvements at a global scale
The goal of this role is to facilitate the global-local hybrid testing roadmap, collaborating with local eCommerce markets and driving global test initiatives to enhance customer journeys and digital performance. You’ll report to the Onsite Optimisation Manager and collaborate closely with various teams, including the eCom Experience and UX teams, to drive data-backed improvements to Pandora eCommerce. These incremental changes are key to our long-term growth. You’ll play an instrumental role in not just driving these improvements but also in educating and influencing stakeholders across the organization.

You’ll need to be confident in guiding, influencing, and educating stakeholders on best practices, sharing knowledge, and ensuring our testing efforts align with our strategic pillars. You will also support in building stronger processes and governance, ensuring smooth testing execution, and facilitating knowledge-sharing across markets.

Specifically, you will have the following responsibilities:

• Collaborate with global eCommerce teams and local markets to ensure testing initiatives align with both regional priorities and global strategies.

• Provide expert advice and insights on A/B testing and optimisation and tooling, ensuring teams understand the value of testing
• Partner with the UX team to ensure that site improvements are rooted in user insights and testing outcomes, helping to prioritize impactful changes.
• Conduct in-depth analysis of customer journeys, feature deep dives and post-test reports, using key tools like Adobe Analytics, Monetate, and Contentsquare to analyze performance, identify optimization opportunities, and provide actionable insights for both local and global teams.
• Share best practices and testing insights across markets, building a culture of continuous improvement.
• Drive process standardisation, ensuring efficient and consistent testing execution.
• Support with execution where required.

Your skills and competencies to succeed in this role
We are looking for a candidate who is passionate about eCommerce, data-driven testing, and customer experience optimisation. You should have strong stakeholder communication skills. The ideal candidate will have an eye for detail, be highly organized and proactive in following up with stakeholders to drive impactful change.

We are looking for the following qualifications and experience:

• 1-3 years experience in eCommerce, digital optimization/analytics, or related fields
• Experience with Monetate, Contentsquare, Adobe Analytics, Jira & Confluence is a bonus!
• Basic knowledge of coding (HTML/CSS/JS)
• Strong communication skills, with the ability to influence and guide stakeholders at all levels
• An analytical mindset with a passion for turning data into actionable insights
• Strong collaboration skills, especially with UX, product, and eCommerce teams
• Ability to educate teams on testing and optimisation best practices and facilitate knowledge-sharing

Your new team
The Trade & Testing team is a team of 5 people within the wider global eCommerce team of around 20 international colleagues. You will be part of a culture that values collaboration, knowledge-sharing, and a focus on both commercial success and digital experience excellence.

Join us and help shape the future of our global digital customer experience!

Did we get your attention?
We hope you got all your questions answered and feel confident applying for this position. If you see yourself in the position and would like to become a part of Pandora’s future, please do not hesitate to apply. We look forward to hearing from you!
We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site www.pandoragroup.com.

Icing on the cake
You will be working out of our beautiful Head Office in Copenhagen V, established in 2016 and designed to unite and inspire our teams. Besides our beautiful interior design we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit.
About Pandora
Pandora is the world's largest jewellery brand. The company designs, manufactures and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries through 6,500 points of sale, including more than 2,500 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 32,000 people worldwide and crafts its jewellery at two LEED certified facilities in Thailand, using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 28.1 billion in 2023.

At Pandora, we believe that creating an inclusive and diverse workplace and reflecting societal diversity in our customer engagement is essential to delivering on our company purpose: to give a voice to people’s loves. We dedicate ourselves to fostering, cultivating and preserving a culture of inclusion and diversity where everyone feels respected and valued.

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