Sales Operations Consultant, North America

Requisition ID 1913 - Posted - United States - Retail / Service - Associate - New York City, United States

Our North American Bang & Olufsen office is seeking a Sales Operations Consultant who can be the first point of contact for our wholesale and retailers partners in the US and Canada as well as assisting with daily, operational tasks in relation to our local sales, marketing, finance, service and logistic teams.

As a Sales Operations Coordinator at Bang & Olufsen, you will work closely with our sales team and partners across multiple sales channels. As a key frontline team member, you will ensure sales enquiries and support are handled effectively and professionally. Acting as the link between partners, the sales team and internal departments, you will ensure the Bang & Olufsen brand is always professionally represented. By offering proactive support and efficient ways of working, you will assist in boosting sales.

Key responsibilities

• Have a high level of customer service and communication skills and be comfortable communicating with partners and internal colleagues via email and over the phone
• Assist with order management, shipping issues, upselling projects, coordination of new product launches, campaign orders and various ad hoc tasks
• Prioritize and respect procedures as well as capable of following up on cases in a timely and efficient manner
• Build positive relationships with dealers, managing stakeholders and providing dedicated support to the local teams will be crucial aspects of your role.
• Improve and update procedures and contributing to global Sales Operations projects
• Ensure implementation of the company strategy in collaboration with your colleagues

What you bring
We are seeking an individual with 2+ years experience in a professional service industry, ideally supporting a business with key accounts and external partners.

Moreover, you bring:

• Previous experience with sales or retail support
• Previous experience working for a luxury of high-end international brand
• Knowledge of the SAP ERP System or Microsoft Dynamics D365
• Experience with Microsoft Office Package
• Have a robust and positive personality with a genuine team orientation who can easily collaborate with others to deliver luxury support and service for our partners and internal stakeholders
• A service-oriented mindset who puts a high value on the needs of customers
• Collaborative team member who open-minded and proactive, building relationships across channels and functions

What we offer
You will have the choice of working either out of our Manhattan office or remotely from home with frequent travels to our Manhattan office, but also have a direct link and report directly to the international Sales Operations team based in Denmark. Working as a Sales Operations Coordinator for Bang & Olufsen, is a great opportunity to be part of a solid, international and innovative Sales Support team within a highly respective, international company.

With approximately 1,100 employees, Bang & Olufsen is an agile company that gives room for individual flexibility and decision-making. Our hierarchy is flat, and our communication is open and trustworthy. We believe in mutual respect and with a unique pool of people coming from +55 countries we aim to build a more inclusive workplace to grow as professionals and as a company and remain innovative.

Compensation: Competitive salary and benefits package.

Location: New York City. Alternatively, the position can be remote from an Eastern US time zone, but with regular travel to our New York office.

Start date: As soon as possible.

Travel: Approx. 5%

How to apply
Submit your CV and application in English by pressing the ‘Apply’ button. Applications are assessed continuously, so please apply as soon as possible and no later than 22nd November 2024.

At Bang & Olufsen, we believe in equal opportunities for all. We encourage applicants to focus on their qualifications, skills, and experience when submitting their CVs. Please refrain from including personal information such as photographs. Our hiring decisions are based solely on merit, and we are committed to fostering a diverse and inclusive workplace where everyone has an equal chance to succeed. If you see yourself in the position and believe you have the potential to support build B&O's future, even if you don't meet all the requirements, we sincerely encourage you to apply. We look forward to hearing from you!

If you want to know more about the position, you are welcome to contact our TA Specialist, Grant Stevens-Bulmer on [email protected]. Please do not send your CV and application to this e-mail directly as these will not be taken into consideration.

Read more about our recruitment process and explore your career opportunities within Bang & Olufsen here.

Bang & Olufsen has for more than 99 years developed luxury audio products that change moods and inspire minds. With offices in Denmark (headquartered in Struer) and the rest of the world, Bang & Olufsen is determined to create products that push the boundaries of audio technology. To this day, every product is still characterized by the unique combination of beautiful sound, timeless design and unrivalled craftmanship.