Customer Enablement Specialist Internal Operations · Brussels

Large company with high ambitions and close relations
Efficy is a leading European Customer Relationship Management (CRM) solution that provides businesses of all sizes with complete, flexible, customisable and scalable software to enable their growth. Efficy’s platform includes products for marketing automation, sales, project management, customer service and customer nurturing. Currently, more than 300,000 users from 60 countries use Efficy’s tool.

Founded in 2005 and headquartered in Brussels, Efficy’s more than 500 employees work in local offices in Belgium, France, Spain, the Netherlands, Sweden, Denmark, Finland, Norway, Hong Kong or remotely.

Our mission is to contribute to the success of every company by helping them transform customer data into customer insight while simplifying the work of their employees.

In Efficy two days are rarely the same, and things are changing rapidly. So, fasten your seat belt, and join us on the journey.

Your role
To support our rapid growth, Efficy is looking for an Customer Enablement Specialist. In this role, you will be crucial in helping our Operations team (which includes Professional Services, Customer Care, and Customer Success) work efficiently by providing them with the necessary resources, tools, and training to effectively engage with customers, drive revenue growth, and achieve their goals. You will also ensure operational consistency and processes optimization.

You will work closely with key stakeholders to create content, training programs, and tools that enhance the effectiveness and scalability of the Operations team.

Your key responsibilities:
1) Develop and maintain customer enablement programs

• Create operations content, including presentations, proposals, and training materials, to support the operations team in their efforts to serve our customers.
• Manage operations materials & collaterals, ensuring it is up-to-date, accurate, and aligned with the company's messaging and branding.
• Maintain knowledge of our product releases and keep up to date with industry trends and best practices to ensure the operations team is always equipped with the latest information and knowledge.
• Manage translations & localization of all operational resources as needed.
• Support new hire onboarding of new operations team members, providing training and support to ensure they are successful in their roles.

2) Ensure Operation excellence

• Conduct and analyze operations performance data to identify areas for improvement and develop strategies to address any issues.
• Provide ongoing coaching and mentoring to the operations team, helping them to improve their performance and achieve their targets.
• Implement tools to support the operations team, including analytics and automation

3) Collaborate with other departments

• Collaborate with other departments, including marketing, finance, product and sales service, to ensure seamless coordination of customer-facing activities.
  

Your profile
The Customer Enablement Specialist will play a crucial role in supporting our future growth and achieving our mission of operational excellence. We expect you to be a methodical self-starter ready to tackle significant challenges. You are energetic, determined, and have a sharp focus on execution, capable of prioritizing tasks and managing your time effectively to meet deadlines.

About YOU

• Prior experience in a high-performing operations environment in roles such as operations, enablement and process improvement.
• A strong understanding of operational workflows and needs, preferably in a CRM or software context, including the necessary content, methodologies, tools, and training.
• Experience in creating and managing operational content and training resources.
• Proven experience in leading change management and enablement initiatives as well as driving process improvements.
• Experience with content management and learning management systems is a plus.
• Excellent English, and native/fluent in French OR Dutch
• Strong communication skills to build effective relationships with stakeholders across multiple departments.
• Most importantly, you have a true passion for enabling operational excellence!

We offer you
• A competitive salary package

• A stable and growing company with an entrepreneurial mindset where we will listen to your ideas and support you to make it happen

• High flexibility and hybrid work is part of our DNA

• State of the art offices with our unique co-living-co-working concept where teamwork is the norm

• International growing opportunities and internal mobility

• Events: team lunches, after works, sport, trips

• Learning opportunities: languages, tech, product, sales techniques, leadership

Join our Team!
If you are an A-Player who thrives on challenges, has a passion for driving business growth, and wants to be part of an industry-leading organization shaping the future of CRM+MarTech, we invite you to join our team. In addition to a competitive salary and benefits package, you will have the opportunity to work alongside talented professionals and make a significant impact in a dynamic and fast-growing company.

Department
Internal Operations

Role
Operation Enablement

Locations
Brussels