Head of Global Academy Marketing, Commercial and Customer Success · DK - Copenhagen
3Shape
We are seeking a creative and experienced leader to our Global Academy in digital dentistry education to develop and support the strategic development and implementation of learning and trainings strategies to support 3shape vision. The Head of Global Academy will be responsible for developing and implementing comprehensive training programs, overseeing a team of training and education managers, and ensuring the highest standards of learning and development for our global customer base.
In this role, you will be an integral part of a leadership team that delivers the strategic vision and operational quality of the Customer Experience & Engagement function, including leaders of Customer Success, Customer Support, CX Office and Support Operations teams. You are expected to collaborate closely with other leaders to build a culture of innovation, continuous improvement, and high performance.
Key Responsibilities:
- Develop and oversee the implementation of cutting-edge global training methodologies and programs for 3shape solutions, ensuring alignment with industry standards and best practices.
- Lead and support a team of training and education managers, providing guidance, support, and professional development opportunities.
- Collaborate with cross-functional teams, including marketing, regional academies, product development, and customer support, to ensure training programs are aligned with company goals and customer needs.
- Monitor and evaluate the effectiveness of training programs, making data-driven decisions to improve content and delivery methods through market and customer insights.
- Stay up-to-date with the latest advancements in learning technology and incorporate relevant updates into training materials.
Your Skills:
- Training Methodology: A degree or comprehensive background in learning principles and training methodologies.
- Relationship Building: Proven ability to build and maintain good relationships with team members, internal departments, and customers.
- Communication Skills: Good presentation and interpersonal skills, with the ability to engage diverse audiences effectively.
- Technical Proficiency: Solid IT skills, familiarity with medical device technologies, and a technically curious mindset that seeks out new innovations.
- Commercial Background: A background from a commercial areas is beneficial.
Join us in shaping a company culture that makes Monday mornings worth it.
We are an exciting, visionary, and international place to work. But most of all, we are a diverse group of over 50 different nationalities who all contribute to an awesome company culture. We partake in social clubs, monthly social activities and various in-team activities as well. If that’s not enough, then add on:
- An attractive healthcare package to keep you fit and well.
- Breakfast every day, and a delicious and healthy lunch cooked by our private chefs.
- Good work/life balance e.g., work from home policy for up to 2 days per week.
- A joint purpose: to enable dentists to provide superior dental care to every patient, every time.
Staying true to our values and DEI efforts, we encourage all relevant applicants to apply, and we ask you NOT to add any photos or sensitive information (age, marital status, nationality) during the application process.
We encourage all relevant applicants to apply. We are committed to celebrating human diversity, and we trust that the best way to reach outstanding business results, is by welcoming diverse people into our community.
About us
3Shape started with a simple idea - to make 3D scanning better. First, we applied it to the hearing industry, then we succeeded in dentistry. Twenty years later, 3Shape has 2,000+ employees globally. With the help of dental professionals and amazing colleagues we’re creating award-winning scanning and CAD/CAM solutions to change dentistry together! Together, we contribute to a better world. Experience the everyday #lifeat3Shape across the globe on LinkedIn.
Department
Marketing, Commercial and Customer Success
Role
Marketing & ComEx
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