Experience Design Director

København S, DK, 2300 Helsinki, FI, 500 København K, DK, 1402 Stockholm, SE, 111 46

Job ID: 27228

Are you our new Experience Design Director, who is passionate about making a significant impact on customer experience and the team that designs them? We are accelerating the digital product development for both our customers and our colleagues. It’s an exciting time to build your legacy by designing the new digital experiences, reaching millions of people across the Nordics, and strengthen our design language team and culture across Nordea.

About this opportunity

This unique experience provides you with the responsibility to lead one of our design teams to ideate, design and implement an innovative design vision for our digital platforms across the Nordics. We are looking for someone that can weave together the business, customer and design vision into an inspiring solution that excites our customers and our colleagues. This means that you will partner with your peers and the Head of CX & Design, to build the vision and priorities. Furthermore, your role is essential in translating and evolving that customer tested vision with your team before build. Like you would hope for, you are also responsible for leading a multidisciplinary team of skilled designers to successfully iterate and implement the design with the agile delivery teams. Are you just as inspired to improve things for our team as for our customers? Are you convinced design and design thinking are essential in building impactful experiences? Then we want your expertise and passion to help us bring design practices into the agile delivery model and, eventually, to the rest of Nordea.

Overall, your focus areas include:

• Partnering with the Head of CX & Design to align the CX strategy and the responsible business area vision
• Getting design to collaborate in lockstep with the head of the responsible business area and the lead architect to set a balanced direction
• Inspiring, leading and developing your design team
• Working with the UX, Service and Content designers to shape, evolve and approve innovative designs
• Partnering with our in-house Design Research team to research and test designs that incorporate customer feedback into final solutions
• Working with senior leaders, fellow design directors, designers and delivery teams to implement an iconic design experience, across a large-scale agile program
• Building capabilities and knowledge within the design team on the latest tools and techniques, customer needs, behaviour and perceptions, as well as business and industry drivers

Who you are

We are looking for an inspirational person that can lead and motivate our team to creatively solve complex design problems by considering various perspectives, gathering meaningful insights, and then building solutions with our customers.

To be successful, we are looking for a person that has rich experience bringing the user-centric design vision to live and working across business, technology and design. We are also looking for a person that is genuinely interested in mentoring and nurturing other designers to help them grow within their team, their assignments and their skillset.

You will be one of the directors responsible for creating a significant impact on our people and customers, so you must have an adaptive mindset, a profound interest in what drives our customers and business and possess know-how of what is technically possible.

Besides leading a team, you will be collaborating with a diverse set of specialists and working with other leaders regularly. This requires that your capabilities include the ability to facilitate innovation, to influence people across various areas and levels of the organisation with strong stakeholder management, and inspiring communication skills.

Primary qualifications:

• A degree in human computer interaction, digital design, e-business or a similar background
• + 10 years of experience within design
• + 5 years of experience as a manager / leader
• Strong experience in stakeholder management
• Strong experience understanding and changing customer behaviour
• A track record with proven results from vision, strategy into execution
• Fluency in English
• Development experience across mobile and online platforms
• Passion to create a big change that will touch people’s lives
• Preferred location: Copenhagen, Denmark or Helsinki, Finland

If this sounds like you, get in touch!

Next steps Submit your application no later than 22/11/2024. For further details, please contact Julia Moisand Egéa at [email protected]. At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.

Please be aware that any applications or CVs coming through email or direct messages will not be accepted or considered.

Only for candidates in Sweden: For union information, please contact Finansförbundet at [email protected] or SACO at [email protected].