Product Operations Manager

Nov 15, 2024

Are you passionate about Product Operations and driving operational excellence? Do you thrive in a fast-paced, international working environment? If you have strong operational experience and enjoy collaborating with product teams, we invite you to become a valued member of our internal product team as an experienced and driven Product Operations Manager. You will work closely with your operations team and product development teams as well as client service teams to deliver the best service and experience for our product suite.

What will your day look like?
As our new Product Operations Manager, you will be responsible for the smooth running of our daily operations and implementation of product configurations, ensuring the continuous development of staff and operation services. More specifically, your tasks include:

• Overseeing the team's daily operation and workload distribution
• Ensuring compliance with Service Level Agreements such as quality assurance and time-to-market activity
• Supporting initiatives within the Product Team as well as with Client Service Teams
• Reporting on progress and development for internal and external stakeholders
• Risk management and mitigation

Since we operate in a global environment with global clients covering multiple time zones, we expect you to be flexible with a can-do attitude.

Who are you going to work with?
You will join a group of proficient colleagues who are always ready to help. Our team is located both in Copenhagen and Madrid and we work closely together with our colleagues in the other offices daily. You will operate as the link between our various in-house departments.

You will play a crucial part working closely with your operations team, and report directly to the Product Team Lead. We are proud of our multicultural environment and dynamic atmosphere where we not only work together – we are great at having fun as well.

What do you bring to the table?
As a person, you are curious, proactive, and energetic, enabling you to lead and motivate others. You are great at spotting new opportunities, and you act fast while being able to constantly balance between taking charge and making room for others.

Further, we expect that you have:

• Solid experience with product development and operations management
• Proven ability to drive a team’s daily operations and workload distribution
• Proven ability to establish and maintain strong personnel and stakeholder relationships
• Extensive background in project management
• Demonstrated experience with people and performance management
• Highly collaborative, driven by a strong sense of inclusion and diversity
• Excellent communication skills, and highly proficient in the English language
• Client management experience as a plus
• Understanding of omnichannel marketing is a plus

A leader in personalized customer experiences
VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.

A global network
We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences.

At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization—creators, doers, innovators, makers, and thinkers—who drive not just marketing, but meaningful experiences that resonate in every action and interaction.

For more information, please visit our website, and follow us on our social channels via Instagram and LinkedIn.

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