Service Engineer - Denmark

The position
Job overall purpose

• To provide skilled electrical and mechanical support on maintenance and troubleshooting of Fike’s Explosion Protection (EP) systems both individually and as part of a team

Key areas of responsibility & tasks

• When you provide skilled electrical and mechanical support on Fike’s Explosion Protection (EP) systems individually or as a team, you work towards providing onsite customer service and support for the maintenance services in varying conditions in ever changing surroundings from coal dust to sterile pharmaceutical conditions
• You plan and perform on-going preventive maintenance visits to various customer locations in the assigned region which will be primarily Denmark and additionally in other Scandinavian countries
• You participate in the on-call duty system and provides emergency visits as required at short notice to ensure that all systems stay in optimal condition
• You complete all administration and ensures all files and data are kept up to date and archived
• The position demands flexibility and assumes overtime hours and working during unsociable hours, respecting the labor regulations concerning overtime limits and rest periods
• You will perform installation, service and maintenance work at sites belonging to clients within the assigned region, which might be up to 80% of the time. Estimating up to 10% outside the assigned region for exceptional support to customers in other countries and visit to Fike Belgium to attend training & team meetings

Criteria of Success

• Completion of technician pre-test, based on knowledge gained from on-site experience and Fike literature. Must attend Fike’s training class. Must pass a theoretical test and assessment
• Create strong relations with all stakeholders

Your profile
Critical experience

• Technical knowledge within electrical/mechanical support
• Field service experience for an industrial product
• Experience with working with standards and certifications

Skills

• Flexible
• You have a valid drivers license
• Excellent in English and Danish – both oral and written
• A “Do’er”
• Structured
• Resilient
• Good communicator – internally and externally

Education

• Relevant technical education

You are offered
Fikes approach to business is based on providing quality products at a reasonable price and building strong, effective relationships with customers. The Fike heritage is also grounded on treating employees like family - with respect and expectations to do the right thing, both from an employer's and employee's perspective.

Fike strives to provide a working environment that encourages employees to reach their maximum potential, both personally and professionally. To show that we are just as committed to our employees as we are to the quality of our products, we provide competitive pay rates and benefits, and an environment that is productive, innovative and fun.

Contact and location
The company will not be notified of your application without your consent.

If you have any questions about the position, please contact Jan Tornfeldt by email: [email protected] or phone +45 2999 9040.

The company
Fike Corporation, a privately held company, is headquartered in Blue Springs, Missouri. As an international manufacturing company that was founded in 1945, Fike has continually grown and currently delivers products to six of the seven continents of the world – all but Antarctica. Currently, Fike Corporation has over 450 employees locally and 1,200 employees internationally.

Fike Corporation provides solutions for life and business safety and offers a complete line of fire, explosion and pressure relief products that protects lives, process machinery, equipment, valuable assets, and facilities all over the world. At Fike, we understand the necessity of minimizing business interruptions and downtime in the manufacturing process, the customer service center, computer room, and other high value facilities, and to protect the lives of those operating them. Fike has designed high quality safety and protection products for a broad range of industries, including chemical, aerospace, food processing, pharmaceutical, data storage rooms, telecommunications, museums, shipbuilding and many more.

Products and services offered by Fike Corporation are typically designed to meet a well defined need, use or purpose. We satisfy our customers’ expectations, and comply with applicable quality standards and industry specifications. Product safety responsibilities and requirements are integrated throughout the companies registered ISO 9000:2000 and AS9100 Quality Management Systems.

COMPANY MISSION, VISION AND CORE VALUES
Mission: Fike creates and manufactures industry-leading solutions for reliable safety and uncompromising protection of people and assets.

Vision: To eliminate catastrophic loss of life and assets for companies around the world.

Core Values

• Focus on customers: Build close relationships with internal and external customers. Understand their needs and do what is best for them. Be timely with commitments and actions.
• Respect each other: Remain open-minded and appreciate other points of view. Be a positive influence and recognize each other’s contributions.
• Work together: Achieve better results through collaborative efforts and collective wisdom. Share ideas. Support and commend one another. Strive for excellence, united, as one Fike.
• Be accountable: Step up to issues with personal courage. Own your stake in the process. Show responsibility and leadership in tackling difficult problems head-on.
• Think differently: Follow in the footprints of the founders by pioneering new and better ways of doing things. Challenge the status quo and embrace change with conviction. Drive innovation in both products and processes.

The European Headquarter is placed in Belgium and on-boarding and training will take place here.

The job will be performed from the home address since there is no branch office in Denmark. Thus you probably live in the area of one of Denmarks largest cities.