Welcoming Specialist Back Office · Copenhagen, Denmark

Are you ready to be part of an ambitious team that's breaking records and reaching new milestones? 🏆 Do you thrive in a social environment where celebrating wins together is the norm?🎉 As we continue our journey to becoming the best everyday bank in the Nordics, we are looking for a Welcoming Specialist to support onboarding new business customers across the Nordics, balancing compliance and speed.

At Lunar we are democratizing the power of money and changing the way we all bank, pay, and invest. Since starting in Aarhus in 2015, we've grown rapidly and are now a major player in the Nordics, with offices in Copenhagen, Aarhus and Stockholm 🚀

So who are we? Are we a tech company or a bank? Well, we're both, breaking free from the usual categories. Here, tech isn't just a cool add-on; it's the core of how we do things. With our own banking license, we go head-to-head with traditional banks. What sets us apart is the mix of tech and financial services, giving us the power to shake up a dusty industry that's ready for a change.

As our new Welcoming Specialist, you will join our dynamic Welcoming team and report to Mohammed Kadim here in Copenhagen. The department has over 30 amazing individuals working in Copenhagen and Stockholm, focused on onboarding business customers within the broader FCP Operations function.

What will you do?

• Own the approval and onboarding process for new business customers, ensuring a seamless and efficient experience.
• Work closely with the team to maintain compliance and governance while ensuring timely approvals.
• Reach out to customers via text and phone to gather necessary information quickly and effectively.
• Participate in daily discussions with team members and the manager to align on goals and strategies.
• Contribute to the team's record-breaking achievements by bringing a performance-oriented mindset.

What does it mean to be part of our, high-performance, Welcome team at Lunar?
It means joining a dynamic team that's passionately working towards our shared goals. To succeed, it's crucial that each of us contributes and takes ownership of our individual goals. However, you’re never alone on this journey — we place a strong emphasis on supporting one another. And, of course, we always remember to celebrate our victories together.

Curious about the Lunar culture? 💚
Everything at Lunar centers around our core - to challenge. It’s infused into our four values and guides us in how to work together, lead projects, and lead people to reach our mission. Our values aren't just words on a page - they're what make us who we are and shape the vibe of our culture. And trust me, we’re all about the vibe. For a longer read about our culture, click here.

We're excited to welcome everyone to apply for this impactful role! We can’t wait to follow up with talents who we believe are the best fit based on the following criteria:

• Proven onboarding/KYC experience with business customers.
• Native/fluent Danish language proficiency - written and spoken.
• A strong drive for performance and motivation in a fast-paced environment.
• Ability to balance risk and approval effectively.
• Comfortable with customer interactions over various communication channels.

Are you ready to join the journey? Apply now and let’s find out more!

While you hold on tight for us to get back to you, curious to see what we’re up to? Follow us on LinkedIn for business announcements and releases 📢, check out our Instagram for an inside scoop on what it’s like to work here 📸, and visit our blog for the latest tech and product insights! 📱🫰

Depending on the regulations in the country you will be employed, we will ask to see or obtain information about your criminal record.

Department
Back Office

Locations
Copenhagen, Denmark

Employment type
Full-time