Fraud Investigator

Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way—but there’s still an exciting journey ahead. Join us at the heart of trust.

Are you enthusiastic about investigative work and adept at assessing the effectiveness of fraud detection measures? Do you have the skills and experience to identify patterns? Then we’re looking for you! Come and join our international Fraud team as our new Fraud Investigator and help us enhance online trust and protect consumers and businesses worldwide.

As our Fraud Investigator, you’ll investigate suspicious activity, validate model decisions, and analyze review patterns to ensure Trustpilot’s trustworthiness and platform reliability. Combining analytical skills with a meticulous approach, you’ll uncover misuse and enhance detection capabilities, safeguarding Trustpilot’s brand against fraudulent behavior.

What you'll be doing:

• Validate the accuracy and effectiveness of our fraud detection using in-house tools.
• Conduct performance analyses and fraud investigations, presenting findings in clear, factual, and informative reports for stakeholders.
• Prevent and combat attempted fraudulent behavior on Trustpilot’s platform.
• Localize and act on bad actors that attempt to facilitate fraud and misuse.
• Cooperate with Legal, Engineering, Data Science, and other departments across Trustpilot by sharing expertise necessary for building fraud detection tools and technologies that help us to scale better and work more efficiently.
• Escalate and support where misuse & fraud patterns are identified.
• Assist the Fraud team with the development, identification, creation, and maintenance of policies and procedures for validation and investigation operations.
• Be part of the Fraud team’s efforts to continuously improve our internal processes.

Who you are:

• Demonstrated expertise in validating detection systems and evaluating their performance.
• Solid experience in conducting investigations with a proven ability to identify patterns and outliers to combat misuse.
• Well-developed critical thinking and interpretative skills, capable of transforming evidence into clear, factual, and informative reports.
• Highly meticulous and detail-oriented, with a commitment to handling every case with precision and care.
• Self-motivated and enthusiastic, able to work individually as well as collaboratively in a team environment.
• Effective communicator, skilled in delivering findings in a clear, actionable, and stakeholder-friendly manner.

We are:
100% committed to combating fraud and tackling misuse, but there is much more to come. We are grounded, enjoy working together, laugh, and share knowledge to get the best out of each other. Our team is part of the Trust & Transparency team and we drive real change within the business and the wider online review sector, with a mission to help Trustpilot become a universal symbol of trust and upgrade the world.

What's in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated)
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist
• Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Central office with a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms
• Employee discounts to restaurants and shops

Still not sure?
We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you!

About us
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 300 million reviews and 67 million monthly active users across the globe, with 127 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.

Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

Location:
Copenhagen