Customer Service & Logistics Coordinator

We are growing! Do you share our confidence in the future and believe in sustainable logistics?
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Do you share our confidence in the future and believe in sustainable logistics? We excited to offer this unique opportunity where you get to play an important part developing a new shipping company from the very beginning.
THIS IS LAKEWAY LINK
Lakeway Link was founded 2023 and is owned equally by Wallenius and Greencarrier. Our premise is, quite simply, to offer an efficient and more sustainable alternative to road transportation between continental Europe and central Sweden.

During 2024, Lakeway Link launched a unique maritime connection between Poland and Sweden for the transportation of cargo. Our roll-on/roll-off vessels will be able to transport anything that can be packed onto a trailer and or mafi, including high and heavy cargo, the entire way from Gdynia to Västerås and Södertälje through Mälaren or vice versa.

About the position
As a Customer Service & Logistics Coordinator, you will manage shipments from booking to invoicing independently.

Your main tasks:

• Planning and booking of transport
• Handling customer service processes within a given timeframe, such as arrival notifications, booking confirmations, manifests, invoicing
• Delivery monitoring/deviation reporting
• Invoicing and cost control
  
• Actively working on customer relations and providing excellent service to our customers
  
• Promoting additional sales to existing customers
  
• Keeping updated on Lakeway Link’s services and our customers’ needs/requirements
  
• Communication with customers, suppliers, and internal stakeholders
  
• Always striving to deliver according to the goals set for you and your team, such as customer service standards or other KPIs
  
• Collaborating within the department to find solutions and resolve customer issues
  
• Participating, being involved, and representing the department/company at internal and external meeting

About you
We are looking for a person with a service-minded attitude with high motivation and drive.

As a person, we think you are proactive, organized and business-minded in your thinking. You should like to work independently and take initiatives, as well as you enjoy being a part of a team. The candidate we are looking for, can manage several responsibilities while maintaining a positive attitude towards colleagues, customers and business partners.

We hope you also share our belief that a bit of humour and joy will makes us achieve better in work!

About your experience
We are looking for you with minimum 2 years’ experience from a similar role.

The role requires good interpersonal skills when it involves many internal and external contacts. You possess good knowledge in MSOffice365 and find it easy to learn how to work in new systems. As daily communication takes place in an international environment, it is important that you have good knowledge in Polish, English, verbally and in writing. Proficiency in Scandinavian languages (Swedish, Danish, Norwegian) is meritorious.

MORE INFORMATION
We offer you a friendly and international work environment and are located in really nice premises in Gdańsk, Olivia Business Centre / Olivia Star.

Questions or want to know more about the role? Feel free to reach out to Grażyna Jasinska, mail: [email protected]

Last application day is December 13th, 2024, however we are recruiting ongoing so send you application as soon as possible!

Great accomplishments start with great people. Are you committed, like challenges and want to be part of our growing team Gdańsk? Join us!

Department
Customer Service

Locations
Gdańsk

Remote status
Hybrid Remote

Contact Marie Bäckström HR Manager