Key Account Manager

All locations

• Esbjerg, Denmark
• Kobenhavn K, Denmark

Business:
Energy Systems

Position type:
Full Time

Job ID:
2072

About us
We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.

As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.

About the role
To enable Energy Systems to achieve its strategic ambitions and become future fit, we need leaders who drive business operations to meet customers’ expectations while also continuously improving the way we work. Region Northern Europe is therefore seeking a Key Account Manager who will focus on further strengthening relations with the market area bronze key account portfolio, promising prospect key accounts and other companies and stakeholders working with energy markets and infrastructure, power grids, CO2, hydrogen and power-to-X, green gas, etc. who can develop, position and drive convincing value propositions. The Key Account Manager will be key in DNV succeeding with a portfolio of customers that support business within the Energy Transition.

The Key Account Manager will report directly to the Market Area Manager for Denmark, Sweden and Finland. In this role you have a strong market and customer focus, you will drive sales and manage customer relations to a group of customers in a defined market area or country. This role gives customers a voice within the organization, challenges the internal organization on customer centricity and provides input for customer/market policy and strategy. For developing targeted key account campaigns, you will collaborate closely with Marketing, Communication & Public Affairs.

In addition you also lead by example in our CRM system Sales Force and set actions to the wider DNV organization

Your daily task will include:

• Assume responsibilities as Key Account Manager for assigned customers in the bronze account segment.
• Actively promote, support and facilitate the fulfilment of DNV’s Purpose, Vision and Value, and to foster a culture of cooperation across DNV’s geographical areas and business units working with customers of Energy Systems
• Grow DNV’s business in Denmark by continuously identifying and developing leads to sales opportunities to capture new business and keep track of customers’ existing contract portfolios – and take the lead and rigorously drive the strategy and actions towards realizing those opportunities.
• Seek key customer insight (e.g. on strategic direction), market insight and (future) needs
• Develop and manage customer-centric key account plans with impactful goals, strategies and actions that ultimately lead to identifying and securing new business, retaining existing business and ensuring high customer satisfaction.
• Drive sales, by actively managing sales pipeline growth and increasing order intake for defined key customers
• Monitor and report sales funnel and performance of the assigned accounts
• Provide support and advise to bid managers and review winning proposals for our customers
• Act as a project sponsor for identified key projects, monitor delivery of projects/services to ensure high-quality and consistency and participate in cross-sector opportunities
• Lead and support customer satisfaction review and identify and cascade within DNV any major challenges and concerns related to the DNV interaction with the account. Follow-up with the findings and ensure that related improvement activities are executed.
• Foster relevant internal and external networks; identify, build and strengthen relevant customer relationships
• Organise external customer activities and internal meetings and support marketing activities and events within the market area
• Cooperate with the technical delivery teams to ensure technical support and after-sales service.
• Proactively stay up to date with industry, market and technology trends and best practices as well as DNV products, services and processes to remain relevant towards customers and prospects.
• Be responsible for the accuracy of customer master data and activity data in the CRM tool (Salesforce) related to assigned accounts and strategic leads
• Support the Regional Leadership Team in strategy and decision making in relation to own activities

What we offer
We’re offering a challenging and responsible job in a dynamic and international environment where you will have the opportunity every day to work closely together with highly skilled and passionate colleagues across DNV’s organisation.

We offer:
• A strong company culture with an emphasis on competence development
• The possibility to grow and develop your competencies and ambitions within DNV
• Great colleagues who value teamwork and support in an international working environment
• Flexible working hours and focus on work/life balance
• Competitive salaries and an exceptional benefits package
• Be part of a world-leading company that has a global reach with more than 15 000 employees around the world
Our mission is to safeguard life, property, and the environment. By joining us, you will work towards our meaningful vision: to be a trusted voice to tackle global transformations.

We value diversity, equity and inclusion and want you to bring your whole self to work each day. Read more here:

Diversity at DNV
Meet our Employees

About DNV

Please visit our website at www.dnv.com

About you
To be successful in Key Account role you should present:

• Initiative & Responsibility : Acts on own initiative, makes things happen and accepts responsibility for results
• Constructive teamwork : Co-operates well with others; shares knowledge, experience and information; supports others in the pursuit of team goals.
• Effective communication: Able to communicate and connect with people at different levels; Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively
• Self-development: Is aware of own strengths and limitations and pursues learning and career development opportunities
• Networking: Builds a useful internal and external network of contacts and relationships, incl. with key decision-makers and influencers. Utilizes networks, contacts, and relations to achieve objectives.
  

We are looking for a senior professional with a technical and/or business study background and several years of experience in a commercial role in the energy industry.

• At least a bachelor’s degree level
• Over 3 years of relevant work experience in the energy sector, with a network with potential DNV customers in Denmark and knowledge about energy systems and markets.
• Excellent verbal and written communication skills in English and Danish.
  

Benefits

Profit Share
You’ll be part of our global profit share scheme that means we all share in our success as a business. If we profit, so do you. This will be part of our Total Compensation approach each year and depends on our year-end results.

Insurance
Taking care of you with travel, life, and accident insurance.

Pension Schemes
We care about your long-term financial security and prioritize pension and retirement benefits to reflect our caring values.

Professional Development
We believe in the 70/20/10 learning model, where 70% of your learning comes from performing your everyday tasks and working on different projects, new areas and initiatives to gain new skills. 20% from working with others and mentoring and the rest from formal education.

Hybrid Working
Adapting to the changing world of work around the world.

Purpose-led organization
You become part of a world-leading company where we know and live our purpose; to safeguard life, property, and the environment, with the opportunity to tackle global change through your work.

Supportive and caring culture
We offer opportunities to connect through social and professional networks. Our largest community CONNECT, organizes after-work events and informal meetings throughout the year.

Attractive rewards
We focus on work/life balance and offer employees flexible working hours and workplace, annual vacation allowance, competitive pension, insurance, and a global profit share scheme.

Diversity, Equity and Inclusion
At DNV, our commitment to Diversity, Equity, and Inclusion is not only an ethical choice, but also a business decision.

Diversity, fairness, and a sense of belonging are a source of strength for our people, our business, and our customers, and help us to deliver on our purpose, vision, and values.

Learn more