Client Support Specialist

Apply now! Benify is an international HR tech company that provides a market-leading global benefit and total rewards platform. With over 550 Benifyers in 6 countries, we're driving success with over 1500 customers and approximately three million users around the world. We empower people to be the best they can be while fostering a sustainable and engaging work culture where employees feel engaged and included Because People Matter 💙

About the role
The Client Support Specialist plays a vital role in building and maintaining strong client relationships. This position involves supporting both our clients and their employees (our end-users) by addressing inquiries, resolving issues, and providing outstanding customer service. Support is offered across extended hours through email and chat. Additionally, the team is responsible for training and enhancing the performance of our AI chatbot.

This Client Support Specialist team consists of six people located in Vilnius and Stockholm. They collaborate closely with Benify’s Client Success, Professional Services, and Customer Services teams.

The team provides near-round-the-clock support to our clients, Monday through Friday. We are now seeking a new colleague to join us on the night shift, working 2:00 AM- 11:00 AM, Monday-Friday.

As a Client Support Specialist, you will:

• Provide support to our clients and their employees via email and live chat.

• Assist in training Benify’s AI chatbot to handle both generic and client/market-specific inquiries.

• Troubleshoot, investigate, and resolve configuration issues and incidents.

• Develop expertise in the functionalities of the Benify platform and complete basic configuration or integration tasks as assigned.

• Respond to client service questions with clarity and professionalism.

• Evaluate and scope client change requests.

• Execute assigned tasks from the client action log and track progress effectively.

• Contribute to creating structure, maintaining documentation, and driving continuous improvement initiatives.

What's in it for you?
You will be joining a growing international tech company with teams and colleagues spread across Europe and the US.

Perks of being a Benifyer:

• Guaranteed work-life balance with a hybrid work model,

• 23 vacation days / year,

• Flexible health budget of EUR 300 per year,

• Health insurance,

• Annual conference,

• Workation (possibility to work 2 weeks per quarter anywhere in the EU),

• We encourage you to take on new challenges internally (around 15% of our hires are colleagues taking on a new role).

Who we are looking for:
We are seeking a motivated individual who thrives on engaging with clients and providing outstanding support. You take pride in owning your responsibilities and find fulfillment in delivering exceptional service. To excel in this role, you should have experience in client support or tech support.

The following qualities are essential for success in this position:

• A self-starter mindset with a strong sense of ownership for delivering exceptional support within agreed SLAs.

• The ability to build and maintain positive working relationships with both internal and external stakeholders.

• A problem-solver with a solution-focused approach to challenges.

• Tech-savvy with a logical mindset, capable of designing effective end-to-end process workflows.

• Excellent communication skills in both written and spoken English.

• A positive, can-do attitude.

Desirable Qualifications:

• Experience working with chatbots.

• Familiarity with JIRA.

• Experience using tools such as Salesforce Service Cloud, Zendesk, or similar platforms.

Join a dynamic and innovative SaaS company dedicated to helping employers improve their relationships with employees worldwide. As a Benifyer, you'll enjoy a forward-thinking culture that encourages personal and professional growth. We offer an entrepreneurial environment that values creativity and new ideas, with a commitment to diversity and inclusion. With a nearly gender-balanced team, we prioritize creating a supportive workplace where everyone can thrive.

Location: Baltic Hearts, Ukmergės g. 120, Vilnius, 08100 Vilniaus m. sav.

Working hours: 2:00 AM- 11:00 AM, Monday-Friday.

Salary: €1,900–€2,100 gross per month, depending on your seniority and relevant experience. On top of this, hours worked between 2:00 AM and 6:00 AM come with an additional boost, as they're paid at 1.5 times your regular hourly rate - meaning your total earnings will be even higher.

Start date: Mid-January or later.

We are looking forward to reading your application!

Department Professional Services Role Client Support Specialist Locations Vilnius Remote status Hybrid Remote Contact Jakob Wallöf Talent Acquisition Manager