Functional Consultant, Services & Complaints

In our line of work, life isn’t a given - it’s the ultimate goal. When life takes an unexpected turn, our technology and solutions enable caregivers to make informed diagnostic decisions to improve patient care. This is our shared purpose at Radiometer and what unites all +4000 of us - no matter our roles or where in the world we’re located. Creating impactful innovations like ours, doesn’t happen overnight - it requires uncompromising persistency, passion, and a desire to make a difference. Here, you can learn, grow, and chart an uncommonly diverse career.

Radiometer is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

Radiometer is launching a strategic business program, called DARWIN, to replace current ways of working and outdated business applications with new globally aligned processes, policies, and data as well as introducing a new modern application landscape with three critical components; Microsoft Dynamics 365FO, Dynamics 365CRM and PROS Configure Price Quote. Starting 2025, we will initiate global implementation of D365FO, implement PROS Configure Price Quote in more sales companies and continuously develop our existing global D365CRM solution, to deliver on our ambitious program roadmap.

We are looking for a Functional Consultant, who will be responsible for the analysis and implementation of changes requested from the global Service organization as well as from the Quality & Regulatory Affairs department. This is to improve Field Service and regulatory Customer Complaint processes within our D365CRM solution validation according to FDA 21 CFR Part 11 regulations.

The role comprises managing change requests through business analysis, defining stakeholder-aligned solutions, performing functional testing, and training D365CRM experts. Acting as a proactive business partner, the role bridges technical and business needs by translating requirements into technical solutions. The responsibility includes supporting and implementing Radiometer processes and functionality for Services and Customer Complaints across 30+ global sales sites.

This position is part of the Global CRM team with a primary location onsite in Brønshøj, Copenhagen. You will report to the Director, Global CRM, Collaboration & Support. So, if you want to join a fast-paced program and can see yourself in a global team delivering strategic projects on our D365CRM solution, in the multicultural world of Radiometers 30+ locations around the globe—read on.

In this role, you will have the opportunity to:

• Work closely together with the Commercial Service manager, the Quality & Regulatory Affairs colleagues, the Services and Customer Complaint organization, and stakeholders on understanding the business processes and functional requirements
• Analyze Field Service and Customer Complaint business and regulatory requirements and collaborate with Solution Architects on designing the best possible compliant solutions to continuously improve the D365CRM solution
• Be empowered to drive and manage the deliveries within the Services and Customer Complaint functional tracks across business processes and mapping, analyzing change requests, bugs, testing, project work, and training CRM Experts
• Be a trusted and proactive business partner, providing guidance and support on the use and optimization of the D365CRM solution, all while ensuring a compliant solution
• Staying up to date within D365CRM upcoming functionality and best practices for sustainable, efficient and compliant solution implementations

The essential requirements of the job include:

• A bachelor’s degree or a similar academic degree within a relevant field or related work experience
• 3+ years as Functional Consultant, Business Analyst or equivalent working with Dynamics 365CRM processes and functionality
• A strong ‘Functional Consultant toolbox’, which you master well and can use for change request assessments, analyzing, designing, configurating and implementing effective and compliant processes and functionality
• Proficient in engaging stakeholders to gather business requirements and feedback through effective communication and facilitation
• Experience keeping high standards of documentation, including functional design and process maps

It would be a plus if you also possess previous experience in:

• Experience working in a global organization within a regulated industry and are familiar with GxP
• Experience working with FDA 21 CFR Part 11 regulations

Application:
We continuously assess candidates and invite them for interviews, so please don’t hesitate to write and send in the application. If you have questions, feel free to contact Director, Global CRM, Collaboration & Support, Gitte Rosendal, on [email protected]. We look forward to receiving your application.

Danaher

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

Placering
Bronshoj, Denmark, state: , cityCountry: Bronshoj, Denmark