Training & Internal Communications Manager, SC&D

Training & Internal Communications Manager, SC&D City: Copenhagen V Country/Region: DK Application Deadline: 19th of December, 2024 Training & Internal Communications Manager, SC&D

At Pandora, we strive to create exceptional experiences and maintain the highest standards in visual merchandising. Our Store Creative & Design (SC&D) team is pivotal in ensuring that our retail environments reflect our brand’s excellence. We are looking for a passionate, creative and dynamic Training & Internal Communications Manager to help us shape and deliver engaging training and communications to our global teams.

Your role:
As the Training & Internal Communications Manager, supporting Store Creative & Design (SC&D) you will be responsible for ensuring cohesive and impactful messaging on select internal department communications. You will also develop and manage training programs to support visual merchandising and retail teams in maintaining our brand’s standards. This is a leadership role, where you will manage a team, oversee internal communication strategies, and partner with various stakeholders to drive excellence in execution.

Key Responsibilities
Internal Communications

• Manage and oversee select internal communications for the Global SC&D team, ensuring clear messaging to functional teams and retail store teams across the globe.

• Develop and deliver communication through various channels, including emails, newsletters, leadership messaging, intranet site updates, videos, and global directives.

• Ensure alignment with leadership to deliver key messages in a strategic and effective manner.

• Collaborate with Operations to maintain a global internal communications calendar, aligned with important events like product launches, creative campaigns, and in-store activations.

Training

• Design and deliver in-person and virtual training sessions for Visual Merchandising (VM) Cluster and retail teams.

• Work closely with internal partners to ensure training programs are aligned with business objectives and messaging.

• Lead SC&D Global Strategy Summits and other major training events (both in-person and virtual).

• Develop relationships with external partners to support team growth and professional development.

Operations

• Manage the training and communications budget.

• Oversee vendor relationships, including building a vendor network.

• Provide leadership to the internal team, ensuring continuous development and high performance.

• Collect employee feedback and track KPIs to assess the effectiveness of communications and training, informing future initiatives.

Requirements:

We are seeking a dynamic and experienced Retail/Communications Manager with a passion for the jewelry and fashion apparel industries. You are a strategic thinker and articulate communicator. You thrive in retail environments and have a proven track record of understanding what tools are needed to best execute premium brand experiences. With international experience, you excel in leading global teams and facilitating engaging workshops and training sessions. You are hands-on and can create communication and training tools while on the look-out for innovative resources to further support global and cluster teams. If you are a strategic leader with strong communication skills and a dedication to employee development, we’d love to hear from you! You should also have and be able to demonstrate the following:

• Minimum 5 years’ experience in a Retail or Communications Manager role (preferably within training or communications).

• Experience in the jewelry and/or fashion apparel industry.

• Proven background with high-profile retail brands, particularly in premium execution.

• International experience, with the ability to work with global teams.

• Experience in hosting and facilitating workshops and training sessions.

• Strong leadership skills and ability to manage a team effectively.

• Experience in Adobe Creative Suite, InDesign, Photoshop, Illustrator.

• Experience in Microsoft SharePoint.

Something about you:

• Enjoy writing

• Ability to work with stakeholders of all levels

• Team player and “social entrepreneur”

• Diplomat and able to choose their battles

• Passion for retail and people’s development

• Perfect English level (both speaking and writing)

• Willing to travel 35 to 50 days a year.

Additional information:

This role is based in the Pandora Global Office in Copenhagen, Denmark.

Global Career Band 4

Did we get your attention?
We hope you have all your questions answered and feel confident applying for this position.

If you see yourself in the position and would like to become a part of Pandora’s future, please do not hesitate to apply. We look forward to hearing from you!

We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site www.pandoragroup.com.

Icing on the cake
You will be working out of our beautiful Head Office in Copenhagen V, established in 2016 and designed to unite and inspire our teams. Besides our beautiful interior design we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit.

About Pandora
Pandora is the world's largest jewellery brand. The company designs, manufactures and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries through 6,500 points of sale, including more than 2,500 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 32,000 people worldwide and crafts its jewellery at two LEED certified facilities in Thailand, using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 28.1 billion in 2023.

At Pandora, we believe that creating an inclusive and diverse workplace and reflecting societal diversity in our customer engagement is essential to delivering on our company purpose: to give a voice to people’s loves. We dedicate ourselves to fostering, cultivating and preserving a culture of inclusion and diversity where everyone feels respected and valued.

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