ITMS operation specilaist
Aeven A/S
Are you looking for a place to use your unique skills?
Working in Aeven means being part of an international team with talented colleagues who all work the Aeven way; making a mark on business and society; bringing digital transformation to life.
Automation, AI & Tools
Aeven’s Automation, AI & Tools area delivers a broad range of integrated technologies covering infrastructure Automation, RPA, Monitoring and Service Management. Through an extensive portfolio combining enterprise and in-house developed technologies, we support Aeven’s growth journey delivering both traditional on-prem infrastructure & application outsourcing as well as hybrid cloud services.
ITSM Operations Specialist / Supporter
In Our Automation, AI & Tools area is looking for an ITSM Operation Specialist to join our Service Management Tools team. You will be part of an international team that delivers ITSM technologies including complex integration solutions primarily currently based on Cherwell platform
- Day to day Platform support
- Manages and operates Incident, Request, Problem and Change Management tickets according to the defined processes
- Maintains the health of the ITSM system through monitoring ticket aging and closure
- Contribute with the ITSM Tool “Cherwell” lifecycle releases and developmen
- Plan, Test, and Implement platform upgrades. Implement continuous improvements to platform
- Identify opportunities to leverage automation
- Focus on KPI measurement and reporting
- Security certificates life cycle management to include patch and update application and full environmental upgrades
- Consult and liaison with Product Manager, Solution Architect, Developer and Integration Specialists during projects and/or major outages
Requirements
- IT degree or broad IT experience in ITSM tools preferably “ Cherwell”
- Experience with Cherwell or any other ITSM Tool support, Cherwell Administration Certified is a bonus point
- Prior experience with ITIL frameworks, preferably certified
- Familiar with scripting and API skills
- Familiar with DevOps (CI/CD) concepts
- Good written and communications English skills with the ability to clearly document and explain business processes
Employee benefits
- 6 weeks of paid time off per year
- 5 sick days per year
- Flexible working hours
- Possibility to work from home
- Flexible cafeteria account for leisure (18,000 CZK per year) allowing you to use points for MultiSport, public transport tickets, or contribute to your pension savings
- Meal vouchers in the amount of 200 CZK per workday (Aeven covers 55%)
- Referral bonus (20,000 – 60,000 CZK)
- Free snacks on Mondays and monthly get-togethers
- Free fruits and vegetables every day
- Height-adjustable tables
- Co-working offices in Ostrava and Brno
- Czech language lessons
- Annual flu vaccination for free
Department:
Lokation: Prague
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