Retail Store Manager, Hong Kong

Requisition ID 1964 - Posted - China - Retail / Service - Mid-Senior Level - Hong Kong, Hong Kong

Join us to oversee our store in Hong Kong. Situated in a high traffic area, this store enables customers to truly experience the Bang & Olufsen product portfolio in an exciting environment. We are seeking an experienced Store Manager to enhance and uplift the commercial performance and customer experience.

Key responsibilities
As our new Store Manager, you will be end-to-end responsible for the store and ensuring our company strategy (Luxury, Timeless, Technology) is being executed. The store services local customers as well as international tourists.
Additionally, your role will cover all operations, P&L responsibility and team management for the store, ensuring we have the best sales team representing Bang & Olufsen.
More specifically, you will:

• Be fully accountable (end-to-end) for the performance, store operations, people management, delivering sales and profit targets of the store.
• Deliver outstanding customer experience with the team through the whole customer journey and build rapport with key customers.
• Perform day-to-day training with the sales team, ensuring they all deliver up to Bang & Olufsen high standards together with the Global Training Team and online training. It is key to build a motivated sales team that is focused on delivering the targets of the store.
• Be the direct line manager of the store sales team (end-to-end), defining and following up on sales goals, weekly planning and vacation calendar.
• Drive local brand awareness, events, campaigns, local partnerships and activations in close collaboration with the local Head of CoCo, Marketing Manager and Assistant Store Manager. This includes building and executing an annual marketing plan for the store.
• Act as an ambassador to the brand and represent the brand in and outside the store during key CRM events.
• Have daily focus on store operations, with the Global Retail team, to ensure smooth ways of working and ensure the store is always spotless.
• Ensure outstanding in-store visual merchandising, following headquarter guidelines.
• Ensure coordination with internal and external stakeholders (Installation team, Bang & Olufsen HQ, service providers, after sale service, etc.)
• Ensure seamless execution of all financial and administrative processes (sales and cost reporting, inventories, after sales, etc.)

What you bring
You have a minimum of 5 years of experience as a Store Manager, Assistant Store Manager or similar, in luxury retail with a great passion for lifestyle or high-end brands with a proven record for results. A passion for music and audio products is also a great plus.
Furthermore, you:

• Are gregarious, able to adapt and connect with people from all backgrounds.
• Have a desire to inspire others to excellence, mentor teams to provide great customer service.
• Possess experience developing junior managers and sales teams.
• Are incredibly driven, which pushes you to achieve results and cope well with setbacks.
• Know the importance of representing a brand and are therefore able to lead your team by example, with a positive attitude.
• Possess great administrative skills, enabling you to structure and plan work schedules, leaving no shifts unmanned.
• Are interested in high-tech (hardware and software), design and music.
• Have experience with Microsoft 365 including Sales CRM.
• Master fluent verbal and written communication in Cantonese, Mandarin and English

What we offer
As our new Store Manager, you will be joining our APAC Retail team who are based in Hong Kong and consist of a broad array of commercial profiles, account managers and marketing. You will also interact with Head Office teams in Global Retail, Training, VM, Store Design, Marketing and Finance.

With approximately 1.000 employees, Bang & Olufsen is an agile company that gives room for individual flexibility and decision-making. Our hierarchy is flat, and our communication is open and trustworthy. We believe in mutual respect and with a unique pool of people coming from +55 countries we aim to build a more inclusive workplace to grow as professionals and as a company and remain innovative.

Compensation: Competitive salary and benefits package.
Other benefits: Medical and hospitalization insurance.
Location: Hong Kong.
Start date: As soon as possible.
Travel: Approx. 5%

How to apply
Submit your CV and application in English by pressing the ‘Apply’ button. Applications are assessed continuously, so please apply as soon as possible and no later than 18th December 2024.

At Bang & Olufsen, we believe in equal opportunities for all. We encourage applicants to focus on their qualifications, skills, and experience when submitting their CVs. Please refrain from including personal information such as photographs, marital status, or gender. Our hiring decisions are based solely on merit, and we are committed to fostering a diverse and inclusive workplace where everyone has an equal chance to succeed. If you see yourself in the position and believe you have the potential to support build B&O's future, even if you don't meet all the requirements, we sincerely encourage you to apply. We look forward to hearing from you!

If you want to know more about the position, you are welcome to contact our TA Consultant, Nina Vestergaard on [email protected]. Please do not send your CV and application to this e-mail directly as these will not be taken into consideration.

Read more about our recruitment process and explore your career opportunities within Bang & Olufsen here.

Bang & Olufsen has for more than 99 years developed luxury audio products that change moods and inspire minds. With offices in Denmark (headquartered in Struer) and the rest of the world, Bang & Olufsen is determined to create products that push the boundaries of audio technology. To this day, every product is still characterized by the unique combination of beautiful sound, timeless design and unrivalled craftmanship.