IT Operations Manager for Kubernetes Platforms and Data Science Applications

Copenhagen

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Details
Type of contract:Full-time

Location(s): Copenhagen

Language(s):English and nice to have Danish

Mobility:On-site

Application Deadline:

Job role: IT Operations Manager for Kubernetes Platforms and Data Science Applications

Organization: Cloud Native and DevOps

Location: Denmark, Copenhagen S

Can you build trust with customers, ensure service deliveries meet the Service Contract Terms and profit targets?

Can you continuously optimize and scale the Operations service deliveries and do Add-On sales?

Do you know what is required to ensure stable and up to date Kubernetes Platforms and Data Science applications on a yearly basis?

Then you are the IT Operations Manager for the on-premise Kubernetes Platforms and Data Science applications, NNIT manages for our customers.

The NNIT Kubernetes DevOps unit

You will have the opportunity to contribute to a collaborative, supportive and result-oriented DevOps organization as IT Operations Manager.

We advocate DevOps culture and tooling to clients and provide advisory, technical implementation and IT operation of on-premise Kubernetes platforms.

We are experts in Containerization and know our way in the everchanging landscape of automation and DevOps technologies to provide the very best solutions to our customers in the industries: Life Science-, Finance- and the Danish Public sector.

The role as IT Operations Manager for Kubernetes and Data science applications

This leadership role requires strategic thinking, IT operational expertise, and a strong ability to collaborate with teams and stakeholders.

We offer you a central role in managing k8s Operations services to our customers, and a continuous focus on delivering identical services across customers and improving the IT Operations Services for our customers.

The ideal candidate will be responsible for ensuring seamless application delivery, high availability of Kubernetes environments, and exceptional operational efficiency.

Your main responsibilities

• Responsible for Operations service deliveries and Operations economy across multiple customers.

• Responsible for Incident, change and Problem service processes (ITIL)

• Service delivery KPIs and reporting

Management and Leadership responsibilities

• Lead and manage Operations Services, delivered by a team of Kubernetes administrators and a team of application operations engineers in DK and EU.

• Develop and implement strategies to enhance operational efficiency and service delivery for both Kubernetes infrastructure and customer-facing applications.

• Act as the primary point of contact for customers concerning operational performance, changes, and escalations.

• Operationalize KPI, SLA and operational metrics to monitor performance and customer satisfaction.

• Drive continuous improvement of IT processes relevant to your responsibility.

Application Management responsibilities

• Manage the end-to-end lifecycle of customer applications, ensuring their reliability, scalability, and security.

• Oversee application deployment processes, monitoring, and issue resolution.

• Collaborate with customer stakeholders and teams to align operations with business requirements.

• Implement and enforce best practices for application management, including incident management, change management, and root cause analysis.

• Manage implementation projects and changes

IT Operations Management responsibilities

• Ensure high availability, scalability, and security of Kubernetes platforms.

• Implement processes for managing the Kubernetes Platform lifecycle, including patching and upgrading Cloud Native software.

• Ensure operations routines are automated and incident/problem responses are managed and communicated effectively to customers.

Compliance and Security responsibilities

• Strong understanding of security practices and compliance standards.

• Ensure compliance with internal and external regulations, security policies, and standards for both Kubernetes and applications.

Your qualifications

• Consultant Mindset

• Excellent communication, leadership, and problem-solving skills.

• Proven experience in leading cross-functional teams and managing customer-facing operations.

• Proven experience of continuous focus on improving service deliveries, delivery economy and reporting.

• Understanding of security practices and compliance standards.

• ITIL/service delivery experience

Your past job experience (one or more)

• IT Operations Manager

• IT Delivery Manager

• Application Manager

• IT Project Manager within IT Operations

We offer you a dynamic, collaborative and result-oriented work environment with a good work-life balance.

We interview candidates continuously and encourage you to submit your application as soon as possible.

About NNIT
NNIT is a public listed company who specializes in IT solutions to life sciences internationally, and to the public and enterprise sectors in Denmark. We focus on high complexity industries and thrive in environments where regulatory demands and complexity are high. We advise on and build sustainable digital solutions that work for the patients, citizens, employees, end users or customers. NNIT consists of group company NNIT A/S and subsidiaries SCALES, Excellis Health Solutions and SL Controls. Together, these companies employ more than 1,800 people in Europe, Asia, and USA.

We celebrate diversity and are committed to creating an inclusive environment for all employees. All candidates are encouraged to apply for the given job regardless of their gender, age, religious beliefs, sexual orientation, national and social origin, political opinion, disability, race, skin colour, and ethnic origin.

In the interest of fostering a fair and unbiased recruitment process, we kindly request candidates to refrain from including their pictures in their applications.

Learn more about working in NNIT

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Location:
Denmark - CPH - HQ