Director, Project Excellence

Director, Project Excellence City: Copenhagen V Country/Region: DK Application Deadline: 12th of January 2025 Are you ready to lead a team of project professionals and drive operational excellence across global portfolios? Do you bring extensive experience in global project delivery and a proven track record in operations and optimization? If so, we want to hear from you.

At Pandora, we are committed to delivering exceptional customer experiences through efficient operations and strategic growth. The Director, Project Excellence will play a key role in executing our Global Operations Strategy, optimizing project delivery, and driving long-term success. This role is pivotal in shaping Pandora’s global project management and ensuring operational priorities are achieved with precision.

As Director, Project Excellence, you will lead a team of Project Managers and Consultants in Copenhagen and Hamburg, providing coaching and leadership to ensure successful project delivery. You will develop processes, standards, and governance to enable excellence and ensure global initiatives are delivered on time and on budget. Key accountabilities include:

• Oversee and drive the execution of global projects aligned with the strategic objectives of Global Operations, ensuring seamless integration across regions and business functions.

• Spearhead the delivery of the Global Operations Strategy, focusing on cost optimization and revenue enhancement, while ensuring operational efficiency and continuous improvement.

• Lead the Long-Range Planning (LRP) process on behalf of Global Operations, with a specific focus on the Fulfilment and Delivery roadmap, managing changes within the global Distribution Center network to optimize customer commitments, reduce operational costs, optimize freight and duty expenses, and minimize carbon emissions.

• Lead and facilitate Project Management Office (PMO) and Project Excellence meetings, collaborating with cross-functional teams within Global Operations and other key business areas to ensure alignment, progress tracking, and effective execution of strategic initiatives.

• Leverage external insights and industry benchmarking to identify best practices and innovative approaches, driving continuous optimization and operational excellence within Global Operations.

• Develop and nurture talent within the team, fostering a high-performance culture that emphasizes growth, collaboration, and leadership development across a global organization.

A dynamic and results-driven leader with a global mindset
We are seeking a dynamic, results-driven leader who excels in fostering collaboration and driving alignment across all organizational levels and functions. With extensive experience in global organizations, particularly within the retail, fashion, FMCG, or management consulting, you will leverage your expertise in operational efficiency, financial acumen, and data-driven decision-making to optimize processes and maximize capacity utilization. Your strong commercial business acumen will enable you to deliver impactful results with integrity and credibility, always prioritizing what is best for Pandora. Your resilience and adaptability will shine as you navigate diverse perspectives and cultures, fostering collaboration and ensuring commitments are met. Additionally, we hope you can demonstrate:

• Over 5 years of leadership experience in relevant roles within global organizations

• Preferred experience in the retail, fashion, FMCG, or management consulting

• Extensive knowledge from global project delivery, and a strong track record of operations projects and optimization initiatives.

• Proficiency with Microsoft Office (Excel, PowerPoint, Visio) and project management tools such as Monday.com and Big Gantt

• Familiarity with methodologies like Prince2, Agile, Scrum, and Six Sigma

Additional information

• Global Career Band 3 – Director

• Location: Copenhagen, Denmark

• Reporting to: Vice President, Global Operations Development

• Direct reports: 7 FTEs (Global Office)

• Travel Required: 20-30 days a year

Did we get your attention?
We hope you got all your questions answered and feel confident applying for this position. If you see yourself in the position and would like to become a part of Pandora’s future, please do not hesitate to apply. We look forward to hearing from you!

We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site www.pandoragroup.com.

Icing on the cake
You will be working out of our beautiful Head Office in Copenhagen V, established in 2016 and designed to unite and inspire our teams. Besides our beautiful interior design, we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit.

About Pandora
Established in 1982, Pandora designs, manufactures and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora’s products are available in more than 100 countries on six continents through more than 6,500 points of sale, including around 2,500 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 32,000 people worldwide and crafts its jewellery at two LEED certified facilities in Thailand, using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 28.1 billion in 2023.

At Pandora, we believe that creating an inclusive and diverse workplace and reflecting societal diversity in our customer engagement is essential to delivering on our company purpose: to give a voice to people’s loves. We dedicate ourselves to fostering, cultivating and preserving a culture of inclusion and diversity where everyone feels respected and valued.

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