Opslag hos Lean-On

Application and User Experience Consultant Join our journey in transforming secure application delivery and user productivity within engineering Lean-On the company – who we are Lean-On is a Software-as-a-Service company and a world-leading technology provider of high- performance Software-as-a-Service and Private Cloud Computing. We provide the market’s best performing Desktop and Application-as-a-Service for companies with a high demand for security and productivity. This top-level customer experience is integrated seamlessly into a secure-by-design platform and application lifecycle management software. This includes a unique ecosystem built for engineers and companies with high-demanding users. Lean-On enables users to take advantage of the full potential of their industrial applications, meet changing demands, and leverage digital drivers under the Fourth Industrial Revolution. Our services are trusted by users worldwide to drive transformation and unlock their engineering applications to the full potential. Lean-On is headquartered in Denmark and located next to one of the oldest Viking cities in Scandinavia. Our mindset is global, and Ohio is our place to be, where we serve several local based industrial leading manufacturing companies, and users all over North and South America. In our journey, we want to ensure our clients maximize the value of our Software-as-a-Service. We are searching for talented people to help shape the future of high-performance engineering application management and cutting-edge user experience. Who you are – making applications work for the user through communication In this role, you will be responsible for building and maintaining strong client relationships, driving product adoption and transforming satisfied users into long-term advocates for Lean-On. The ideal candidate is skilled in understanding: • • • • IT infrastructure customer business processes CAD applications, and collaborating with internal and external teams to enhance customer experiences. This position demands a proactive approach to customer retention and growth through user onboarding, data-driven insights and customer optimization strategies. Tasks and responsibilities • • Serve as the primary point of contact for customers, ensuring a seamless user onboarding process, adoption of the product, and ongoing satisfaction. Drive customer retention and growth by understanding the business needs of each client and proactively identifying opportunities for optimization. • • • • • Provide local customer support Collaborate with a highly qualified team of application and desktop specialists in Denmark Provide project support and reporting back to the headquarter in Denmark. Provide support in evaluating new hardware and software deliveries. Ensure managed services and customer engagement meet or exceed all relevant KPIs in line with the contractual agreements. • • Understand Lean-On services and products, their features, functions, and solutions and how they are used to solve pain points and create solutions for our customers. Be willing to learn and visit Denmark 1-2 times per year. Minimum qualifications • • • Bachelor's degree [BA or BS] or equivalent IT and application interest and experience Experience in working with CAD applications, or from work in the IT industry. Experience working with industry applications in an industry vertical is preferred. Languages: English Proficiency in MS Modern Work software such as Teams, Exchange, Word, Excel, and PowerPoint is a must • • Required documents • • • Resume Cover Letter List of three references with contact information Location: Lean-On office, Cleveland area, Ohio This is a position for a full-time application and user experience consultant to support our customers and users. The position is based in the Cleveland area, and you will report directly to our Danish headquarters and Head of Department. The pay range will match work experience and background. Benefits included are paid insurance, annual leave, and paid federal holidays. If interested, please email the required documents to Annette Munkholt on job@lean-on.com. Applications will be accepted through February/March 2025