Application Support Specialist

About us:
Visiopharm is a mid-sized MedTech company that specializes in transforming pathology through AI-based tissue analysis and standardization. We empower scientists and pathologists with AI-driven precision pathology software for research and diagnostics, including tools for tissue-based research, IVDR compliant algorithms, and quality control for standardization of tissue biomarker staining. We strive to be on the cutting edge of technology and are frequently adding new features to our products.

About the role:
Customer Service plays a central role within the organization as we are a customer facing team who delivers support to customers when technical challenges arise, we assist, we demonstrate, we teach, and we present our state-of-the-art software and how to use the highly advanced image analysis platform. We also extend our service offering such as our Visiopharm Academy.

As a natural part of your role, you will have many touchpoints on a day and be given challenges with many kinds of digital analysis that customers want to pursue to reach their goals. You will become an expert in using our image analysis platform to its fullest capability and continue your training to be up to date with all new features. You will meet a wide range of customer personas stretching from a lab technician to researchers to well-known pathologist and understand their exact needs, environments and goals with using our software.

This role is suitable for both new starters and more experienced candidates.

Your key responsibilities:

• Teach and train customers how to use our image analysis platform through online screen sharing sessions lasting 1-2 hours
• Tailored one-on-one training session with superuser to assist with solving their specific image analysis tasks within digital pathology
• Tailored one-on-one training session with superuser to assist with solving their specific image analysis tasks
• Diagnose and solve technical support cases – with the help of our development department when needed
• Install our software with the customer’s IT. This will be done from our office in Hørsholm

Preferred requirements:

• Bachelor’s degree or equivalent work experience, preferably in life sciences
• Experience with lab processes and their compliance requirements
• General proficiency in software
• Fluent in English and at least one of the Nordic languages, both written and verbal

What makes you a great fit:

• You are driven by customer contact and thrive on finding the solution to a challenge
• Biology is something you have focused on during your educations or previous jobs
• You have a high interest in the opportunities digital analysis offers
• You have an analytical mindset and a pragmatic approach to problem solving and are eager to jump on new image analysis challenges
• Customer-experience is something you strive to enhance through your patience and ability to understand what they need to be a success
• You can work under regulated processes but are eager to provide ideas for improvements

Location and reporting line/team:
You will be working from our HQ in Hørsholm – just North of Copenhagen, Denmark.
Due to the hybrid nature of the role (min. 3 office days per week), we will only take into consideration applicants living in Denmark or the Southern part of Sweden.
You will report directly to Manager of Professional Services, EMEA & APAC as part of a team of 5 dedicated colleagues in the Professional Services Team.

What we offer:

• A workplace with an international perspective, a broad and diverse customer base, and close relations with biopharmaceutical companies and medical hospitals
• A modern workplace that values work-life balance
• A dynamic work environment with a dedicated team
• Ongoing opportunities for professional development
• Competitive compensation package and benefits including pension, medical insurance and catered lunches
• Active social club and inspiring surroundings in the DTU Science Park

What’s next?
If you believe this job is the right match for you send us your application and CV by May 12th 2025.
Should you have any questions about the position or Visiopharm, feel free to reach out to hiring manager Torbjørn Kristensen +45 25 60 16 36.

We will be conducting interviews on an ongoing basis, and very much look forward to hearing from you!

Application Deadline: Monday, May 12, 2025

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