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IT Supporter

Gram Equipment A/S



Gram Equipment is a leading supplier of industrial ice cream machines and solutions. Headquartered in Denmark, we operate globally with +600 employees across offices in Denmark, Turkey, USA, Italy, and China. This position is based in our Izmir site, located in the Aegean Free Zone, Gaziemir.

About the Role:
To undertake administration, support and monitoring of the network, hardware, and software resources; including installation, maintenance, availability, and security to support the operation requirements of the business.

Key Responsibilities ;

  • Ticket Handling & Troubleshooting: Manage incoming support tickets and provide timely resolutions for a range of global IT-related issues, including hardware, software, and network problems.
  • Walk-in Support: Assist employees who visit the support desk with technical issues, troubleshooting on-site problems and offering solutions.
  • User Support: Offer first-line support to end-users in person, via phone, and through email, ensuring they receive efficient and friendly assistance for our global organization.
  • Documentation & Reporting: Accurately document all support cases in the ticketing system and provide detailed reports on issues and resolutions.
  • Collaboration: Work closely with other IT teams across the globe to resolve more complex issues and share knowledge.
  • Maintenance & Setup: Assist with the setup of new devices, software installations, and configurations for new employees.

Key Qualifications;

  • Min.1-2 years of proven experience in an IT support role ( in a global or fast-paced environment).
  • Strong knowledge Microsoft Windows and hardware troubleshooting.
  • Experience with ticketing systems,
  • Strong problem-solving skills and the ability to think critically under pressure,
  • Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users,
  • Ability to work independently and collaboratively as part of a Global IT team,
  • Strong customer service orientation and a passion for helping people,
  • Fluency in written English and good English spoken skills.

Ansøgningsfrist:
16. maj 2025

Job area:
Administration/Finance/HR/IT/Legal

Stillingstype:
Full-time Position

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Gram Equipment A/S

Hovedkontor: Aage Grams Vej 1, 6500 Vojens

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